fix problems on STARLUX [iphone]

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—— Run into issues on STARLUX? Get help pending when official support gets back to you!

STARLUX
Info:
company: starlux-airlines
: https://www.starlux-airlines.com/
: www.starlux-airlines.com
Chat with our AI-based STARLUX Support
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Bugs issue

Invalid data error when entering flight info

Fix: 1. Double-check the information: Ensure that all flight details (flight number, date, etc.) are entered correctly and in the required format... ⇲

STARLUX does not save trip information

Fix: 1. Check app permissions: Go to Settings > Privacy > Location Services and ensure STARLUX has the necessary permissions to access your locat... ⇲

Repeated error messages

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > STARLUX and select 'Offload App' to clear cache. Reinstall the app from the... ⇲

Cannot manage bookings

Fix: 1. Ensure you are logged in: Make sure you are logged into your account, as managing bookings typically requires an active session. 2. Check... ⇲

Limited functionality

Fix: 1. Check for app updates: Open the App Store, tap on your profile icon, and check for updates for STARLUX. Install any available updates to... ⇲

Requires multiple attempts to enter booking

Fix: 1. Double-check the information: Ensure that all booking details are entered correctly and in the required format. Look for any typos or inc... ⇲
 
UI issue

External site redirects for check-in

Fix: 1. Use the app's check-in feature: Ensure you are using the check-in option within the STARLUX app rather than navigating to external sites.... ⇲

Inconsistent user experience

Fix: 1. Update the app: Go to the App Store and check for updates for STARLUX. Developers often release updates to improve user experience. 2. Re... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use in-app support: Check if STARLUX has a support or help section within the app that may provide quicker responses. 2. Look for FAQs: V... ⇲
 
Crashes issue

STARLUX crashes after updates

Fix: 1. Restart your iPhone: This can help clear temporary issues that may be causing the app to crash after an update. 2. Reinstall the app: Del... ⇲
 
Account issue

No access to boarding passes

Fix: 1. Ensure you are logged in: Make sure you are logged into your account, as boarding passes are typically accessible only when logged in. 2.... ⇲

Cannot access miles with partner airlines

Fix: 1. Check your account settings: Ensure that your frequent flyer number is correctly entered in your profile settings within the app. 2. Upda... ⇲

Difficulties with frequent flyer number integration

Fix: 1. Check your account settings: Ensure that your frequent flyer number is correctly entered in your profile settings within the app. 2. Rest... ⇲
 
Updates issue

No flight status updates

Fix: 1. Check for app updates: Go to the App Store and see if there is an update available for STARLUX. Updating may restore flight status update... ⇲
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 what users are saying
Good experience
54.7%

Bad experience
39.1%

Neutral
6.3%

~ from our NLP analysis of 64 combined software ratings.

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 Private Data STARLUX collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Other Data