fix problems on Dermstore [iphone]

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—— Run into issues on Dermstore? Get help pending when official support gets back to you!

Dermstore: Shop Pro Skin Care
Info:
company: The Hut.com Ltd
: https://www.dermstore.com/help-center.list
: www.dermstore.com
Chat with our AI-based Dermstore Support
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Payments issue

Difficult to cancel subscription items

Fix: 1. Open the app and go to your account settings. Look for 'Subscriptions' or 'Manage Subscriptions'. 2. Select the subscription you want to... ⇲

Cannot use Apple Pay

Fix: 1. Check if Apple Pay is set up: Go to Settings > Wallet & Apple Pay and ensure your cards are added. 2. Ensure the app supports Apple Pay:... ⇲
 
Login issue

Login issues on the app

Fix: 1. Reset your password: On the login screen, tap 'Forgot Password?' and follow the instructions to reset it. 2. Ensure correct credentials:... ⇲
 
Syncing issue

Dermstore does not update information quickly

Fix: 1. Refresh the app: Pull down on the main screen to refresh the content. This can help load the latest information. 2. Check your internet... ⇲
 
UI issue

Usability of the site is poor

Fix: 1. Use the search function: Instead of navigating through categories, use the search bar to find specific products quickly. 2. Provide feed... ⇲

Difficult for older users to navigate

Fix: 1. Increase text size: Go to your iPhone Settings > Display & Brightness > Text Size and adjust the slider to make text larger. This can hel... ⇲
 
Registration issue

Rewards program sign-up error

Fix: 1. Check your account details: Ensure that your account information is complete and accurate. Go to your account settings and verify your de... ⇲
 
Bugs issue

Items frequently sold out

Fix: 1. Set up notifications: If the app allows, enable notifications for restocks on your favorite items. This way, you’ll be alerted when they... ⇲

Inability to purchase advertised sale items

Fix: 1. Check sale terms: Ensure you are following any specific terms or conditions associated with the sale items, such as minimum purchase requ... ⇲
 
Customization issue

Confusing options for discounts

Fix: 1. Read the terms: Carefully read the details of each discount option before applying it at checkout. This can help clarify how each discoun... ⇲
 
Settings issue

Return process is chaotic

Fix: 1. Review return policy: Familiarize yourself with the return policy by checking it in the app or on the website. This can help you understa... ⇲
 
Support issue

Customer service is unresponsive

Fix: 1. Use in-app support: Check if the app has a support or help section where you can submit inquiries or find answers to common questions. 2... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
97.5%

Bad experience
1.4%

Neutral
1.1%

~ from our NLP analysis of 6,526 combined software ratings.

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Brandefy: Affordable Beauty

 Private Data Dermstore collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics