fix problems on AMX 2.0 [iphone]

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—— Run into issues on AMX 2.0? Get help pending when official support gets back to you!

AMX 2.0
Info:
company: Aeroméxico
: https://www.aeromexico.com/en-us/contact-us
: www.aeromexico.com
Chat with our AI-based AMX 2.0 Support
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Bugs issue

Errors when changing loyalty number

Fix: Double-check that you are entering the loyalty number correctly. Ensure there are no extra spaces or incorrect characters. If the app allows... ⇲

Undefined error messages

Fix: Take note of when the error occurs and what actions you were performing. This information can help you identify patterns and avoid those act... ⇲

Cannot add flights

Fix: Check if you are logged into your account. If not, log in and try adding flights again. Ensure that you have a stable internet connection wh... ⇲

Check-in issues for specific routes

Fix: Verify that the flight is eligible for check-in through the app. Some airlines may have restrictions based on the route or flight type. OR... ⇲

Scanning function does not work

Fix: Check if your camera permissions are enabled for the app. Go to Settings > Privacy > Camera and ensure AMX 2.0 is allowed to use the camera.... ⇲
 
UI issue

Cannot have spaces in emergency contact name

Fix: Use underscores or hyphens instead of spaces when entering the emergency contact name. For example, use 'John_Doe' or 'John-Doe'. OR If t... ⇲

Redirects to website for booking

Fix: Try using the app's built-in booking feature instead of the website. Look for a 'Book Now' or 'Reserve' button within the app to avoid redir... ⇲

Emergency contact information not auto-filling

Fix: Ensure that you have granted the app permission to access your contacts. Go to Settings > Privacy > Contacts and make sure AMX 2.0 is enable... ⇲
 
Login issue

Frequent logouts

Fix: Check your app settings for any session timeout settings. If available, adjust them to a longer duration to prevent frequent logouts. OR... ⇲
 
Updates issue

Upgrade issues for platinum members

Fix: Log out of your account and log back in to refresh your membership status. This can sometimes resolve upgrade issues. OR Check for any ap... ⇲

Outdated flight information

Fix: Manually refresh the flight information by pulling down on the screen in the relevant section of the app. This can force the app to fetch th... ⇲
 
Crashes issue

Crashes during login

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲
 
Compatibility issue

Apple Wallet integration missing

Fix: Check for any app updates in the App Store. The integration feature may be included in a newer version of the app. OR As a workaround, ma... ⇲
 
Syncing issue

Inability to add trips automatically after booking

Fix: Ensure that you are logged into your account when booking. This is often required for automatic trip additions to work. OR Manually add t... ⇲
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 what users are saying
Good experience
90.1%

Bad experience
8.1%

Neutral
1.8%

~ from our NLP analysis of 335 combined software ratings.

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 Private Data AMX 2.0 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Contacts
    • Usage Data
    • Diagnostics