fix problems on APEA [iphone]

—— Run into issues on APEA? Get help pending when official support gets back to you!

APEA

Info:

company: Advanced Practice Education Associates, LLC.

: https://www.apea.com/contact-us

Chat with our AI-based APEA Support

🛠️ Common APEA Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

APEA frequently crashes

Fix: 1. Update the App: Go to the App Store, search for APEA, and check if there is an update available. If so, download and install it. Updates... ⇲

content fails to load

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that res... ⇲

Bugs issue

inaccurate lecture timers

Fix: 1. Sync Time Settings: Go to Settings > General > Date & Time and ensure 'Set Automatically' is enabled. This ensures your device's time is... ⇲

Video issue

unable to rewind lectures

Fix: 1. Use the Playback Controls: Check if there are any playback controls on the screen that allow you to rewind. If not, try tapping on the sc... ⇲

limited fast forward options

Fix: 1. Use Playback Controls: Check if there are any fast forward options available in the playback controls. If not, try tapping on the screen... ⇲

inability to choose video order

Fix: 1. Check App Settings: Look for any settings related to video playback or order. Some apps allow you to customize playback settings. 2. Upda... ⇲

no option to fast forward beyond 10 seconds

Fix: 1. Use Playback Controls: Check if there are any hidden playback controls that allow for longer fast forward options. Tap on the screen to r... ⇲

Freezing issue

APEA locks up during quizzes

Fix: 1. Clear Cache: Go to Settings > APEA > Clear Cache (if available) to free up memory and improve performance during quizzes. 2. Restart Your... ⇲

APEA freezes after several questions

Fix: 1. Clear Cache: Go to Settings > APEA > Clear Cache (if available) to free up memory and improve performance during quizzes. 2. Restart Your... ⇲

requires constant re-login

Fix: 1. Check App Settings: Go to the app settings and look for any options related to session timeouts or stay logged in. Adjust these settings... ⇲

UI issue

poor navigation and menu structure

Fix: 1. Familiarize with the Menu: Spend some time exploring the app's menu and features to understand its layout better. Sometimes, a little exp... ⇲

Account issue

only one device login at a time

Fix: 1. Log Out of Other Devices: If you have access to another device, log out of the APEA app there to free up your account for use on your iPh... ⇲

inconsistent access to purchased materials

Fix: 1. Check Account Status: Ensure you are logged into the correct account that has access to the purchased materials. 2. Restart the App: Clos... ⇲

Glitches issue

glitches in quiz selection

Fix: 1. Restart the App: Close the app completely and reopen it to see if the glitches resolve themselves. 2. Clear Cache: Go to Settings > APEA... ⇲

Audio issue

audio lectures stop unexpectedly

Fix: 1. Check Background App Refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for APEA. This can help keep aud... ⇲

Screen issue

screen formatting issues

Fix: 1. Rotate Your Device: Try rotating your iPhone to see if the formatting adjusts correctly. Sometimes, screen orientation can affect how con... ⇲

Slow issue

slow loading times

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that imp... ⇲

Compatibility issue

limited functionality on iPhones

Fix: 1. Check for Updates: Ensure you are using the latest version of APEA, as updates may improve functionality on iPhones. 2. Restart the App:... ⇲

Crashes issue

automatic app closure when accessing certain features

Fix: 1. Update the App: Ensure you have the latest version of APEA, as updates may fix issues causing the app to close unexpectedly. 2. Restart Y... ⇲

Loading issue

wheel of death (loading) appears frequently

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that res... ⇲