fix problems on Planner & Journal [iphone]

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—— Run into issues on Planner & Journal? Get help pending when official support gets back to you!

Planner & Journal - Zinnia
Info:
company: Pixite Inc.
: https://www.pixiteapps.com/our-team/contact-us/
: www.pixiteapps.com
Chat with our AI-based Planner & Journal Support
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Payments issue

Limited free version with only 3 pages

Fix: 1. Use the free version to create a few essential pages and then export them as images or PDFs to save your work. 2. Consider using other fr... ⇲

Subscription model is expensive

Fix: 1. Evaluate your usage of the app and determine if the subscription is worth the cost based on the features you use. 2. Consider budgeting f... ⇲

Requires subscription for essential features

Fix: 1. Identify which features are essential for your use and consider if there are alternative apps that provide those features for free or at... ⇲

Limited sticker and template access without payment

Fix: 1. Use the free stickers and templates available creatively by combining them in unique ways. 2. Look for free resources online that offer s... ⇲
 
Bugs issue

Handwriting algorithm is poor

Fix: 1. Experiment with different writing speeds and styles to see if the algorithm responds better. 2. Ensure your device's screen is clean and... ⇲

Undo function is unreliable

Fix: 1. Try tapping the undo button multiple times to see if it registers your action. 2. Save your work frequently to minimize loss in case of u... ⇲
 
Customization issue

Cannot change writing color without rewriting

Fix: 1. Use the app's export feature to save your work, then create a new page with the desired color and copy your text over. 2. Consider using... ⇲

Cannot adjust width or height of items

Fix: 1. Use the zoom feature to get a better view of the items and try to resize them using pinch gestures. 2. Check if there are any settings in... ⇲

Lack of straight line drawing tool

Fix: 1. Use a ruler or straight edge on your device screen to guide your hand while drawing straight lines. 2. Check if there are any updates or... ⇲

No option to disable text feature on templates

Fix: 1. Use a blank template and manually add your own elements without using the text feature. 2. Check if there are any settings in the app tha... ⇲

Limited customization options for templates

Fix: 1. Use the existing templates as a base and add your own elements (stickers, drawings) to personalize them. 2. Explore other apps that offer... ⇲

No color palette saving feature

Fix: 1. Keep a note of your favorite colors outside the app (e.g., in a notes app) for quick reference. 2. Use a color picker tool to identify an... ⇲
 
Network issue

No offline access to journals

Fix: 1. Before going offline, open the app and ensure all your journals are loaded. 2. Use the app in airplane mode to see if it allows access to... ⇲
 
Notifications issue

Notifications are excessive

Fix: 1. Go to your iPhone's Settings > Notifications > Zinnia and adjust the notification settings to reduce frequency or turn off non-essential... ⇲
 
UI issue

Planner & Journal layout is not user-friendly

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout and features. 2. Look for tutorials or guides online that can h... ⇲

Difficult navigation for new users

Fix: 1. Take advantage of any tutorials or help sections within the app to learn how to navigate it effectively. 2. Create a cheat sheet of commo... ⇲
 
Syncing issue

Inconsistent syncing issues

Fix: 1. Ensure you are connected to a stable Wi-Fi network when syncing. 2. Check your iCloud settings to ensure that Zinnia is allowed to sync d... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
87.9%

Bad experience
8.4%

Neutral
3.7%

~ from our NLP analysis of 45,066 combined software ratings.

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 Private Data Planner & Journal collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Zinnia Monthly Premium: $9.99 Premium templates & creative tools: 1 month
  2. Zinnia Yearly Premium: $39.99 Premium templates & creative tools for 1 year
  3. Zinnia Premium Weekly: $3.99 Unlock unlimited pages with Zinnia Premium!
  4. Zinnia Premium Yearly: $39.99 Unlock unlimited pages with Zinnia Premium!
  5. SECRET DISCOUNT YEARLY: $29.99 Unlock unlimited pages with Zinnia Premium!
  6. Zinnia Premium Monthly: $9.99 Unlock unlimited pages with Zinnia Premium!
  7. Zinnia Premium Monthly: $9.99 Unlock all features with Zinnia Premium
  8. Zinnia Premium Monthly + Intro: $9.99 Unlock unlimited pages with Zinnia Premium!
  9. Zinnia Premium Yearly: $29.99 Unlock unlimited pages with Zinnia Premium!
  10. Zinnia Premium Yearly: $49.99 Unlock unlimited pages with Zinnia Premium!