fix problems on Opcity [iphone]

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—— Run into issues on Opcity? Get help pending when official support gets back to you!

Opcity
Info:
company: Opcity, Inc.
: https://support.realtor.com/s/opcity-for-agents
: www.realtor.com
Chat with our AI-based Opcity Support
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Notifications issue

Notification issues

Fix: Check your notification settings for the Opcity app. Go to Settings on your iPhone, scroll down to Opcity, and ensure that notifications are... ⇲

Inconsistent lead notifications

Fix: Ensure that your internet connection is stable, as poor connectivity can lead to inconsistent notifications. Switch between Wi-Fi and cellul... ⇲

Missed leads notifications

Fix: Check your notification settings again to ensure they are properly configured. Sometimes, settings can revert after updates or changes. OR... ⇲
 
Payments issue

High referral fees

Fix: To manage referral fees, consider negotiating terms with your brokerage or exploring alternative lead generation strategies that may have lo... ⇲
 
Support issue

Limited customer support

Fix: Utilize the in-app help or FAQ section to find answers to common questions. This can often provide immediate assistance without needing to c... ⇲
 
UI issue

Opcity usability problems

Fix: Take time to familiarize yourself with the app’s features. Consider watching tutorial videos or reading user guides available online to bett... ⇲

Confusing app interface

Fix: Spend some time exploring the app’s features and layout. Take notes on areas that are confusing and look for online resources or tutorials t... ⇲
 
Account issue

Leads not prequalified

Fix: When receiving leads, take the initiative to prequalify them yourself by asking targeted questions during your initial contact. This can hel... ⇲

Unprofessional agent behavior

Fix: If you encounter unprofessional behavior, document specific instances and consider addressing them directly with the agent if appropriate. C... ⇲

Limited lead opportunities after brokerage change

Fix: After a brokerage change, update your profile and preferences in the Opcity app to reflect your new status. This can help the system align w... ⇲

High percentage of leads already working with agents

Fix: When receiving leads, ask qualifying questions to determine if they are already working with another agent. This can help you focus on leads... ⇲
 
Updates issue

Difficulty in updating client status

Fix: Familiarize yourself with the client status update feature in the app. If it’s not intuitive, consider creating a step-by-step guide for you... ⇲
 
Bugs issue

Referral score inaccuracies

Fix: Regularly review your referral score and the criteria used to calculate it. If you notice discrepancies, keep a record of your referrals and... ⇲
 
Customization issue

Inability to change scheduled tour dates

Fix: Check if there is an option within the app to edit or reschedule tours. This is often found in the calendar or appointment section of the ap... ⇲
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 what users are saying
Good experience
96.7%

Bad experience
2.2%

Neutral
1.1%

~ from our NLP analysis of 3,713 combined software ratings.

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 Private Data Opcity collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics