fix problems on Jellyfin [iphone]

—— Run into issues on Jellyfin ? Get help pending when official support gets back to you!

Jellyfin Mobile

Info:

company: Anthony Lavado

: https://jellyfin.org/contact/

: jellyfin.org

Chat with our AI-based Jellyfin Support

🛠️ Common Jellyfin Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Subtitles often out of sync or do not play

Fix: Check the subtitle settings in the app. Go to the playback screen, tap on the subtitle icon, and ensure the correct subtitle track is select... ⇲

Cannot play media on some devices

Fix: Ensure that the media format is supported by the device. Check the Jellyfin documentation for a list of supported formats. If the media is i... ⇲

UI issue

Playback controls are not intuitive

Fix: Familiarize yourself with the playback controls by accessing the help section within the app. This section often provides a guide on how to... ⇲

UI lacks zoom functionality

Fix: Check if there are any pinch-to-zoom gestures available in the app. Some apps allow you to zoom in on certain elements by using standard iOS... ⇲

Buttons for navigation are too small

Fix: Adjust the accessibility settings on your iPhone. Go to Settings > Accessibility > Touch and enable 'Touch Accommodations' to make it easier... ⇲

Network issue

Jellyfin fails to connect to server

Fix: Verify the server address and port number in the app settings. Ensure that you are entering the correct IP address and port that the Jellyfi... ⇲

Server frequently disconnects

Fix: Check your network stability. Ensure that your Wi-Fi connection is strong and stable. If possible, connect your server to the router via Eth... ⇲

Compatibility issue

Chromecast support is lacking

Fix: Ensure that your Chromecast device and the iPhone are connected to the same Wi-Fi network. This is crucial for casting to work properly. If... ⇲

Does not support direct play for FLAC

Fix: Convert FLAC files to a supported format such as MP3 or AAC using a conversion tool like Audacity or VLC Media Player. This will allow you t... ⇲

Does not support direct play for PGS subtitles

Fix: Convert PGS subtitles to a supported format like SRT using a subtitle conversion tool. This will allow you to use the subtitles without comp... ⇲

Audio issue

Music playback stops when device sleeps

Fix: Check the app settings for any options related to background playback. Ensure that background audio playback is enabled so that music contin... ⇲

Downloads issue

No option to download media for offline viewing

Fix: Look for any available settings in the app that may allow for offline downloads. Some versions of Jellyfin may have this feature hidden in t... ⇲

Video issue

Playback issues with certain movies

Fix: Check the media file for corruption. Try playing the same file on a different device or media player to see if the issue persists. If it doe... ⇲

Customization issue

Inability to mark individual episodes as read

Fix: Check if there is a feature in the app that allows you to mark episodes as watched. This is often found in the episode details or options me... ⇲

Continuous playback without stopping option

Fix: Check the playback settings for an option related to continuous or loop playback. Some apps have a toggle for this feature that may be turne... ⇲

Settings issue

Settings do not save properly

Fix: Ensure that you are saving changes before exiting the settings menu. Look for a 'Save' or 'Apply' button and make sure to tap it after makin... ⇲