fix problems on Halide Mark II [iphone]

—— Run into issues on Halide Mark II? Get help pending when official support gets back to you!

Halide Mark II - Pro Camera

Info:

company: Lux Optics Incorporated

: https://halide.cam/support

: halide.cam

Chat with our AI-based Halide Mark II Support

🛠️ Common Halide Mark II Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Halide Mark II freezes during use

Fix: 1. Restart the app: Close the Halide Mark II app completely by swiping it away in the app switcher. Then, reopen the app to see if the issue... ⇲

Slow to launch

Fix: 1. Close background apps: Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe away apps that are running in... ⇲

Loading issue

Delayed processing with ProRaw

Fix: 1. Ensure sufficient storage: ProRaw files are large, so make sure you have enough storage space on your device. Check this in Settings > Ge... ⇲

Glitches issue

Inconsistent highlight detail

Fix: 1. Adjust exposure settings: Use the manual exposure controls in Halide Mark II to fine-tune your shots and prevent overexposure. 2. Use HD... ⇲

Customization issue

Limited depth of field adjustment in portrait mode

Fix: 1. Use manual focus: Switch to manual focus mode in Halide Mark II to have more control over depth of field. 2. Adjust aperture settings: I... ⇲

No flexibility with white balance

Fix: 1. Use manual white balance: If available, switch to manual white balance settings to adjust according to your shooting conditions. 2. Expe... ⇲

Payments issue

Subscription model lacks outright purchase option

Fix: 1. Evaluate your usage: If you find the subscription model unsuitable, consider whether you can utilize the app's features effectively withi... ⇲

Occasional locked out of app

Fix: 1. Restart the app: Close Halide Mark II completely and reopen it to regain access. 2. Check for updates: Ensure you have the latest versio... ⇲

Screen issue

Photo roll screen fails to load

Fix: 1. Restart the app: Close Halide Mark II and reopen it to see if the photo roll loads correctly. 2. Check permissions: Go to Settings > Pri... ⇲

Settings issue

Manual settings sometimes inaccurate

Fix: 1. Reset manual settings: In Halide Mark II, look for an option to reset manual settings to default. This can help if settings have been ina... ⇲

Camera issue

Zoom limitations beyond 2x

Fix: 1. Use digital zoom: If optical zoom is limited, consider using digital zoom, but be aware that this may reduce image quality. 2. Get close... ⇲

Depth feature fails to recognize backgrounds

Fix: 1. Ensure proper lighting: Make sure the background is well-lit and distinct from the subject to help the depth feature recognize it. 2. Ad... ⇲

Video issue

Laggy preview at low shutter speeds

Fix: 1. Increase shutter speed: Adjust the shutter speed settings in Halide Mark II to a faster setting to reduce lag. 2. Use a tripod: Stabiliz... ⇲

UI issue

Gesture controls can be unintuitive

Fix: 1. Review the app tutorial: If available, go through any tutorials or help sections in Halide Mark II to better understand gesture controls.... ⇲

Network issue