fix problems on VidiU [iphone]

—— Run into issues on VidiU? Get help pending when official support gets back to you!

VidiU

Info:

company: Teradek

: http://support.teradek.com

: www.teradek.com

Chat with our AI-based VidiU Support

🛠️ Common VidiU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

unreliable connection

Fix: 1. Check your Wi-Fi signal strength. Move closer to the router if necessary. 2. Restart your router by unplugging it for 10 seconds and then... ⇲

VidiU crashes on start-up

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the VidiU app off the screen. 2. Restart your iPhone by holdi... ⇲

Crashes issue

VidiU crashes when connecting to wireless network

Fix: 1. Ensure that your iPhone is connected to a stable Wi-Fi network. Go to Settings > Wi-Fi and check the connection. 2. Forget the Wi-Fi netw... ⇲

Video issue

unable to view video feed in landscape mode

Fix: 1. Check if the app has a setting for orientation. Open the app and look for any settings related to display or orientation. 2. Ensure that... ⇲

UI issue

does not rotate for landscape orientation

Fix: 1. Ensure that your iPhone's orientation lock is disabled. Swipe down from the top-right corner to access the Control Center and check the o... ⇲

buttons do not appear

Fix: 1. Restart the app by force closing it and reopening it. 2. Check for any available updates for the app in the App Store and install them.... ⇲

cannot change pages on Facebook

Fix: 1. Ensure that you are logged into the correct Facebook account within the app. Check your account settings in the app. 2. Try logging out o... ⇲

interface is broken after update

Fix: 1. Restart the app to see if the interface issues resolve. 2. Check for updates for the app in the App Store and install any available updat... ⇲

Network issue

cannot connect to cellular device

Fix: 1. Ensure that cellular data is enabled on your iPhone. Go to Settings > Cellular and toggle on Cellular Data. 2. Check if the app has permi... ⇲

will not connect to iPhone's hotspot

Fix: 1. Ensure that your iPhone's hotspot is enabled. Go to Settings > Personal Hotspot and toggle it on. 2. Check that the password for the hots... ⇲

Glitches issue

glitchy after iOS updates

Fix: 1. Restart your iPhone to clear temporary glitches that may have occurred after the update. 2. Check for updates for the VidiU app in the Ap... ⇲

Bugs issue

VidiU is too buggy for professional use

Fix: 1. Regularly check for updates in the App Store and install them to ensure you have the latest bug fixes. 2. Consider using alternative apps... ⇲

Compatibility issue

latest update not compatible with iPad

Fix: 1. Check the App Store for any updates specifically for the iPad version of the app. 2. If the app is not compatible, consider using the iPh... ⇲