fix problems on Ubiquiti Portal [iphone]

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—— Run into issues on Ubiquiti Portal? Get help pending when official support gets back to you!

Ubiquiti Portal
Info:
company: Ubiquiti Inc.
: https://help.ui.com/
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UI issue

Tiny fonts make it hard to read

Fix: You can adjust the text size on your iPhone to make it easier to read. Go to 'Settings' > 'Display & Brightness' > 'Text Size' and adjust th... ⇲

No pinch to zoom on tech specs images

Fix: As a workaround, take a screenshot of the tech specs image and then open it in your Photos app. From there, you can pinch to zoom in on the... ⇲

Web wrapper for community is not user-friendly

Fix: To improve your experience, try accessing the community through a mobile web browser instead of the app. Open Safari or another browser on y... ⇲
 
Notifications issue

Notifications for store/community/support are missing

Fix: Check your notification settings for the Ubiquiti Portal app. Go to 'Settings' > 'Notifications' > 'Ubiquiti Portal' and ensure that notific... ⇲
 
Syncing issue

Limited integration with order history

Fix: To keep track of your order history, consider manually saving order confirmation emails or taking screenshots of your order details. You can... ⇲
 
Customization issue

No bookmarking for product pages

Fix: As a workaround, you can take screenshots of product pages you want to save. Create a dedicated album in your Photos app for easy access. To... ⇲

No folders for organizing bookmarks

Fix: Since the app does not support folders for bookmarks, consider using a notes app or a document to manually organize your bookmarks. Create s... ⇲
 
Search issue

Difficult to find tech specs quickly

Fix: Use the search function within the app, if available, to quickly locate tech specs. Look for a magnifying glass icon or a search bar and ent... ⇲

Inability to type or get relevant answers in AI tab

Fix: If the AI tab is not responding, try restarting the app or your iPhone to refresh the system. Ensure you have a stable internet connection,... ⇲
 
Features issue

Incomplete features lead to neglect of usage

Fix: To maximize your use of the app, familiarize yourself with all available features. Spend some time exploring the app to see what functionali... ⇲
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 what users are saying
Good experience
61.1%

Bad experience
22.2%

Neutral
16.7%

~ from our NLP analysis of 18 combined software ratings.

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 Private Data Ubiquiti Portal collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics