fix problems on ShurePlus PLAY [iphone]

—— Run into issues on ShurePlus PLAY? Get help pending when official support gets back to you!

ShurePlus PLAY

Info:

company: Shure

: https://www.shure.com/americas/support

: www.shure.com

Chat with our AI-based ShurePlus PLAY Support

🛠️ Common ShurePlus PLAY Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

no iPad version

Fix: While there is no dedicated iPad version of ShurePlus PLAY, you can use the iPhone version on your iPad. Simply download the app from the Ap... ⇲

no way to share playlists or EQ presets

Fix: To share playlists or EQ presets, you can manually create a document (like a note or a text file) where you list the songs and EQ settings.... ⇲

Compatibility issue

does not grab Apple playlists

Fix: To work around this, you can manually create a playlist in ShurePlus PLAY by adding songs from your Apple Music library. Open the app, go to... ⇲

does not integrate with streaming apps

Fix: To work around this limitation, you can manually download songs from your streaming service and import them into ShurePlus PLAY if the servi... ⇲

UI issue

does not go into landscape mode

Fix: If you need to use the app in landscape mode, you can try rotating your device while the app is open. If it does not respond, check your dev... ⇲

Battery issue

battery level display issues

Fix: Check if your iPhone's battery settings are optimized. Go to Settings > Battery and ensure that battery percentage is enabled. This will hel... ⇲

Settings issue

EQ settings do not save

Fix: After adjusting your EQ settings, ensure you are saving them properly. Look for a 'Save' or 'Apply' button within the EQ settings menu and c... ⇲

no option to track device

Fix: To keep track of your device, consider using the built-in 'Find My' app on your iPhone. This will help you locate your device if it gets los... ⇲

manual EQ setting won't save

Fix: Ensure that you are following the correct procedure to save your manual EQ settings. After making adjustments, look for a 'Save' option and... ⇲

Audio issue

audio channel balance issues

Fix: Check your device's audio settings. Go to Settings > Accessibility > Audio/Visual and adjust the balance slider to ensure it is centered. Th... ⇲

two second gaps between tracks

Fix: Check the app's playback settings to see if there is an option for gapless playback. If available, enable this feature to eliminate gaps bet... ⇲

Slow issue

slow loading times

Fix: To improve loading times, ensure that your app is updated to the latest version. Go to the App Store, check for updates, and install any ava... ⇲

Playback issue

plays one song at a time before hanging

Fix: Check for any updates to the app and install them. Sometimes, performance issues are resolved in newer versions of the software. OR If th... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

88.2%

Bad experience

7.5%

Neutral

4.3%

~ from our NLP analysis of 1,019 combined software ratings.

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final CONNECT

Private Data ShurePlus PLAY collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics