fix problems on Brandy Melville US [iphone]

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—— Run into issues on Brandy Melville US? Get help pending when official support gets back to you!

Brandy Melville US
Info:
company: Brandy Melville
: https://us.brandymelville.com/pages/customer-service
: us.brandymelville.com
Chat with our AI-based Brandy Melville US Support
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Login issue

Cannot log into existing account

Fix: 1. Reset password: Use the 'Forgot Password' option on the login screen to reset your password. Follow the instructions sent to your email.... ⇲

No option to sign in with Google

Fix: 1. Use email login: If Google sign-in is not available, use your email and password to log in. 2. Create a new account: If you don’t have a... ⇲
 
Customization issue

Missing color options in product listings

Fix: 1. Refresh the app: Pull down on the product listing page to refresh the content. This may help load all available options. 2. Check for up... ⇲

Limited size options

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as updates may include more size options. 2. Browse the website: If... ⇲

Some materials are see-through

Fix: 1. Read product descriptions: Always check the product descriptions for material details before purchasing. 2. Look for reviews: Check cust... ⇲

Inconsistent sizing

Fix: 1. Refer to size charts: Always refer to the size chart provided in the app for each product to find the best fit. 2. Read reviews: Look fo... ⇲
 
Bugs issue

Cart clears unexpectedly

Fix: 1. Ensure you are logged in: Make sure you are logged into your account before adding items to your cart, as being logged out can cause the... ⇲
 
Loading issue

Loading issues on app launch

Fix: 1. Restart your device: Sometimes, a simple restart of your iPhone can resolve loading issues. 2. Clear app cache: Go to iPhone Settings >... ⇲
 
Support issue

Shipping delays

Fix: 1. Check shipping policy: Review the shipping policy in the app to understand estimated delivery times. 2. Track your order: If you have pl... ⇲

Poor return process

Fix: 1. Review return policy: Familiarize yourself with the return policy in the app to understand the steps required for returns. 2. Keep recei... ⇲
 
Syncing issue

Brandy Melville US lacks full inventory display

Fix: 1. Refresh the app: Pull down on the product listing page to refresh the content and load more items. 2. Check for updates: Ensure the app... ⇲

Wishlist and cart items not syncing

Fix: 1. Ensure you are logged in: Make sure you are logged into your account to sync your wishlist and cart items. 2. Refresh the app: Pull down... ⇲
 
UI issue

Brandy Melville US interface is cluttered

Fix: 1. Organize your view: Use filters to narrow down product categories and reduce clutter on the screen. 2. Close unnecessary tabs: If you ha... ⇲
 
Compatibility issue

Limited product availability compared to stores

Fix: 1. Check the app regularly: Product availability can change frequently, so check back often for new arrivals. 2. Browse the website: If the... ⇲
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 what users are saying
Good experience
95.0%

Bad experience
3.2%

Neutral
1.8%

~ from our NLP analysis of 13,556 combined software ratings.

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 Private Data Brandy Melville US collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Identifiers
    • Usage Data
    • Diagnostics