fix problems on Hy-Vee [iphone]

—— Run into issues on Hy-Vee? Get help pending when official support gets back to you!

Hy-Vee

Info:

company: Hy-Vee

: https://www.hy-vee.com/contact.aspx?retURL=/default.aspx

: www.hy-vee.com

Chat with our AI-based Hy-Vee Support

🛠️ Common Hy-Vee Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Hy-Vee needs iPad compatibility

Fix: While the app may not currently support iPad, you can try using the iPhone version on your iPad. To do this, go to the App Store on your iPa... ⇲

Search bar does not clear itself

Fix: To manually clear the search bar, tap on the search bar and delete the text. If the app does not allow you to clear it, try closing the app... ⇲

Customization issue

Order editing not available

Fix: If you need to edit an order, try contacting customer service through the app's help section or website. However, if you want to make change... ⇲

Bizarre substitution items

Fix: When placing an order, review the substitution options carefully. If you receive an unexpected item, you can return it at the store. Make su... ⇲

Difficult to refill prescriptions

Fix: To refill prescriptions, navigate to the pharmacy section of the app. If you have trouble finding it, use the search function to locate your... ⇲

No ability to hide unused prescriptions

Fix: Currently, the app may not have a feature to hide unused prescriptions. However, you can manage your prescriptions by contacting the pharmac... ⇲

Inability to see nutritional information

Fix: To find nutritional information, check the product details page for each item in the app. If nutritional information is not available, consi... ⇲

Slow issue

Slow app performance

Fix: To improve app performance, ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update to chec... ⇲

Search issue

Items available in store not listed in app

Fix: To check for items that may not be listed, visit the store directly or call the store to inquire about specific products. You can also try r... ⇲

Search function is laggy

Fix: To improve the search function, ensure that your app is updated to the latest version. Additionally, try closing other apps running in the b... ⇲

Updates issue

Frequent app updates required

Fix: To manage app updates, go to Settings > App Store and toggle off 'App Updates' to prevent automatic updates. However, keep in mind that not... ⇲

Payments issue

Pending charges without order confirmation

Fix: If you see pending charges, check your order history in the app to confirm if the order was placed. If there is no confirmation, the charge... ⇲

Messages issue

Inadequate communication for out-of-stock items

Fix: To stay informed about out-of-stock items, regularly check your order status in the app. If an item is out of stock, the app should notify y... ⇲

Syncing issue

Items disappear from order

Fix: If items are disappearing from your order, try refreshing the app or logging out and back in. This can help sync your order with the server... ⇲

UI issue

Confusing layout for deals

Fix: To navigate deals more easily, familiarize yourself with the app's layout by exploring different sections. Look for a dedicated 'Deals' or '... ⇲

Hy-Vee refreshes and loses scroll position

Fix: To minimize losing your scroll position, try to avoid navigating away from the app while it is loading. If the app refreshes, you may need t... ⇲

Bugs issue

Rewards points not counted

Fix: If your rewards points are not being counted, check your account settings to ensure that your rewards program is linked correctly. You can a... ⇲

Hy-Vee logs out frequently

Fix: To reduce the frequency of being logged out, ensure that you are using the latest version of the app. Additionally, check your device settin... ⇲

Support issue

Delivery service inconsistency

Fix: To address delivery inconsistencies, check the delivery options available in your area and ensure that you are selecting the correct time sl... ⇲

Notifications issue

No notification for removed items from cart

Fix: To stay informed about changes to your cart, regularly check your cart before finalizing your order. Unfortunately, if the app does not prov... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

80.0%

Bad experience

13.9%

Neutral

6.1%

~ from our NLP analysis of 18,850 combined software ratings.

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Private Data Hy-Vee collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Purchases
- Financial Info
- Contact Info
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics