fix problems on Дом с Алисой [iphone]

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—— Run into issues on Дом с Алисой? Get help pending when official support gets back to you!

Дом с Алисой
Info:
company: Direct Cursus Computer Systems Trading
: https://yandex.ru/support/smart-home/feedback.html
Chat with our AI-based Дом с Алисой Support
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Compatibility issue

No support for Apple Watch commands

Fix: 1. Check if the app has a companion Apple Watch app: Open the Watch app on your iPhone, scroll down to see if Дом с Алисой is listed. If it... ⇲

Cannot track Yandex Station 2

Fix: 1. Ensure that your Yandex Station 2 is connected to the same Wi-Fi network as your iPhone. 2. Check the app settings to see if there is an... ⇲

No support for Airplay devices

Fix: 1. Check if your Airplay device is on the same Wi-Fi network as your iPhone. 2. Look for an option in the app settings to enable Airplay sup... ⇲

No version for iPad

Fix: 1. Use the iPhone version on your iPad: Download the app from the App Store and run it in compatibility mode. 2. Check for any updates that... ⇲

No support for Tuya Finger Robot

Fix: 1. Check if the app has an option to add Tuya devices: Go to the device management section and look for an 'Add Device' option. 2. Ensure th... ⇲
 
Crashes issue

Дом с Алисой does not open

Fix: 1. Force close the app: Double-tap the Home button (or swipe up from the bottom of the screen) and swipe up on the app. 2. Restart your iPho... ⇲
 
Customization issue

Widgets for device control are missing

Fix: 1. Check if the app has widget support: Long press on the home screen, tap the '+' icon to add a widget, and search for Дом с Алисой. 2. If... ⇲

No dark icon for iPhone

Fix: 1. Check the app settings for a theme or appearance option. If available, switch to a dark mode or theme. 2. If not available, consider usin... ⇲
 
Account issue

Inability to manage multiple users

Fix: 1. Check the app settings for a 'User Management' or 'Family Sharing' option. If available, follow the prompts to add users. 2. If not avail... ⇲

Cannot access personal account on iOS

Fix: 1. Check your internet connection and ensure it is stable. 2. Try logging in from a different device or browser to see if the issue persists... ⇲
 
Registration issue

Registration via Google fails

Fix: 1. Ensure you have a stable internet connection. 2. Clear the app cache: Go to Settings > General > iPhone Storage, find the app, and select... ⇲
 
Network issue

Initial connection issues

Fix: 1. Ensure that your device is connected to the correct Wi-Fi network. 2. Restart your router and your iPhone to refresh the connection. OR... ⇲

Inconsistent Wi-Fi network display

Fix: 1. Restart your router to refresh the network. 2. Check if other devices are experiencing similar issues to rule out a device-specific probl... ⇲
 
Audio issue

Voice recognition problems

Fix: 1. Ensure that your microphone is not obstructed and is functioning properly. Test it by using voice commands with Siri. 2. Check the app se... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.9%

Bad experience
2.5%

Neutral
0.6%

~ from our NLP analysis of 802 combined software ratings.

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 Private Data Дом с Алисой collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics