fix problems on Airthings [iphone]

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—— Run into issues on Airthings? Get help pending when official support gets back to you!

Airthings
Info:
company: Airthings ASA
: https://help.airthings.com/en/collections/2683691-airthings-for-home-app-dashboard-and-integrations
: www.airthings.com
Chat with our AI-based Airthings Support
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Updates issue

Frequent software update issues

Fix: Check for updates manually. Go to the App Store, tap on your profile icon, and scroll down to see if there are any updates available for Air... ⇲

New app lacks features of old app

Fix: Check the app's update notes to see if the missing features are planned for future updates. Sometimes, features are temporarily removed for... ⇲
 
Bugs issue

Inconsistent data readings

Fix: Calibrate your Airthings device according to the manufacturer's instructions. This may involve placing the device in a specific location or... ⇲

Bugs in reporting functionality

Fix: Check for updates to the app, as bugs are often fixed in newer versions. Go to the App Store and update if necessary. OR Clear the app ca... ⇲
 
UI issue

Color coding discrepancies

Fix: Check the app settings to ensure that the color coding is set correctly. Sometimes, user preferences can be altered, leading to discrepancie... ⇲

Old UI version issues

Fix: Check for updates to the app. Go to the App Store and ensure you have the latest version installed, as UI issues may be resolved in updates.... ⇲

Clunky interface

Fix: Familiarize yourself with the app layout. Spend some time exploring the app to understand its navigation better, which may help ease the clu... ⇲

Limited data visualization

Fix: Explore the app settings to see if there are options to change how data is displayed. Some apps allow users to toggle between different visu... ⇲
 
Customization issue

Awkward home and device renaming

Fix: Try renaming the device in the app settings. Go to the device settings within the app and look for an option to rename it. Make sure to save... ⇲

No widget support

Fix: Check if there are any third-party widget apps that can integrate with Airthings data. Some apps allow you to create custom widgets for your... ⇲

Inability to customize alert thresholds

Fix: Look for alert settings in the app. Navigate to the settings menu and see if there are options to adjust alert thresholds for different para... ⇲
 
Compatibility issue

No native tablet support

Fix: Use the iPhone version of the app on your tablet. If you have an iPad, you can still download the iPhone version and use it in compatibility... ⇲
 
Support issue

Poor technical support

Fix: Utilize online forums and community support. Many users share solutions to common problems that can be helpful. OR Check the app's FAQ se... ⇲

Airthings provides minimal troubleshooting tips

Fix: Search online for user-generated troubleshooting guides or forums where other users may have shared solutions to similar issues. OR Docum... ⇲
 
Network issue

Devices frequently go offline

Fix: Ensure that your device is within range of your WiFi network. If it is too far away, consider moving it closer to the router. OR Restart... ⇲

Connection issues with new WiFi

Fix: Reconnect the Airthings device to the new WiFi network. Go to the device settings in the app and select the new network, entering the passwo... ⇲
 
Battery issue

Stuck on low battery message

Fix: Replace the batteries in your Airthings device if applicable. Low battery messages can often be resolved by ensuring the device has fresh ba... ⇲
 
Notifications issue

Incorrect PM2.5 notification thresholds

Fix: Check the app settings to see if there are options to adjust the PM2.5 thresholds. If available, set them according to your preferences. O... ⇲
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 what users are saying
Good experience
85.9%

Bad experience
10.7%

Neutral
3.4%

~ from our NLP analysis of 1,978 combined software ratings.

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 Private Data Airthings collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics