fix problems on MyClayElectric [iphone]

​

—— Run into issues on MyClayElectric? Get help pending when official support gets back to you!

MyClayElectric
Info:
company: Clay Electric Cooperative, Inc.
: https://www.clayelectric.com/MyClayElectric
Chat with our AI-based MyClayElectric Support
   Hello! How can I assist you?  

characters left:
 
Network issue

server errors during sign in

Fix: 1. Check Server Status: Sometimes, the issue may be on the server side. Check if there are any announcements from MyClayElectric regarding s... ⇲

inability to access app on certain networks

Fix: 1. Check Network Restrictions: Some networks may have restrictions that block certain apps. Check with your network administrator or try acc... ⇲
 
Bugs issue

intermittent bugs with facial recognition

Fix: 1. Re-register Your Face: Go to the app settings and delete the current facial recognition data. Then, re-register your face by following th... ⇲
 
Compatibility issue

poor integration with outage reporting

Fix: 1. Check Settings: Go to the app settings and ensure that outage reporting features are enabled. Sometimes, these features can be turned off... ⇲
 
Security issue

security concerns

Fix: 1. Enable Two-Factor Authentication: If the app supports it, enable two-factor authentication for an added layer of security. This can usual... ⇲
 
Loading issue

sign in page hangs

Fix: 1. Clear App Cache: Go to iPhone Settings > General > iPhone Storage, find MyClayElectric, and offload the app to clear the cache. Reinstall... ⇲
 
Crashes issue

MyClayElectric shuts down too much

Fix: 1. Update the App: Make sure you have the latest version of MyClayElectric installed. Go to the App Store and check for updates. 2. Free U... ⇲

MyClayElectric not working for extended periods

Fix: 1. Check for App Updates: Ensure that you are using the latest version of the app. Go to the App Store and check for updates. 2. Restart Y... ⇲
 
Updates issue

issues after updates

Fix: 1. Reinstall the App: If you experience issues after an update, uninstall MyClayElectric and reinstall it from the App Store. This can help... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
57.1%

Good experience
37.1%

Neutral
5.7%

~ from our NLP analysis of 35 combined software ratings.

 Switch to these Alternatives:
Clay Connected
Clay ECI
JEA MyWay
FLALOTTERY
Jackson Energy Authority
IQ Fiber Smart WiFi
MyUsage Mobile
My Viasat
Security First Mobile
My Massey

 Private Data MyClayElectric collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics