fix problems on MySSI [iphone]

—— Run into issues on MySSI? Get help pending when official support gets back to you!

MySSI

Info:

company: SSI International GmbH

: http://www.divessi.com

: www.divessi.com

Chat with our AI-based MySSI Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App crashes after update

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Press and hold the power button until you see the 'slide to pow... »»

Gear section fails to save new entries

Fix: 1. Check for app updates: Go to the App Store, tap on your profile icon, and scroll down to see if there are updates available for MySSI. If... »»

Syncing issue

Manual syncing is cumbersome

Fix: 1. Enable automatic syncing: Check the app settings to see if there is an option to enable automatic syncing with your device. This can save... »»

Pending dives not auto-logged

Fix: 1. Check app permissions: Go to Settings > Privacy > Location Services and ensure that MySSI has permission to access your location while us... »»

Screen issue

Black screen issue

Fix: 1. Force close the app: Double-click the home button (or swipe up from the bottom of the screen on newer models) to see all open apps. Swipe... »»

Updates issue

Limited dive site database

Fix: 1. Check for updates: Regularly check for updates in the app, as the dive site database may be expanded in future releases. Go to the App St... »»

UI issue

Inability to add new dive sites easily

Fix: 1. Use the map feature: If the app allows, try to add new dive sites using the map feature. Zoom in on the area where the site is located an... »»

Glitches issue

Glitches in the map feature

Fix: 1. Restart the app: Close the app completely and reopen it. This can sometimes resolve temporary glitches in the map feature. OR 2. Clear... »»

Account issue

Difficulty retrieving existing accounts

Fix: 1. Reset password: If you are having trouble logging in, try resetting your password through the app or website. Look for a 'Forgot Password... »»

Settings issue

Lack of metric/imperial setting persistence

Fix: 1. Change settings in the app: Go to the settings within the MySSI app and look for measurement units. Change it to your preferred setting a... »»

Bugs issue

Inconsistent dive certification process

Fix: 1. Review certification requirements: Make sure you are following the correct steps as outlined in the app for certification. Sometimes, mis... »»

Missing animal entries in log system

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as updates may include additional animal entries. OR 2. Manuall... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.9%

Neutral

2.0%

Bad experience

1.1%

~ from our NLP analysis of 6,153 combined software ratings.

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Private Data MySSI collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics