—— Run into issues on Remote Control ? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the s... ⇲
Fix: 1. Ensure that your iPhone is connected to the same Wi-Fi network as your Sony TV. 2. Restart your Wi-Fi router by unplugging it for 10 seco... ⇲
Fix: 1. Check if the app has a premium version that removes ads. If so, consider upgrading to that version. 2. If not, try using the app during o... ⇲
Fix: 1. Check the app settings for any display options that allow you to adjust the remote layout. 2. If no options are available, try rotating y... ⇲
Fix: 1. Check if there is a setting in the app for volume control sensitivity and adjust it if available. 2. Try using the physical volume button... ⇲
Fix: 1. Check if the app has a dedicated Apple Watch version in the App Store. If not, it may not be compatible. 2. Use your iPhone for remote co... ⇲
Fix: 1. Avoid using the customization feature until a fix is available. 2. If you want to customize, try doing it in small increments to see if a... ⇲
Fix: 1. Ensure your iPhone has enough storage space by going to Settings > General > iPhone Storage. 2. If storage is low, delete unnecessary app... ⇲
Fix: 1. Ensure that your TV supports being turned on via the app. Check the TV's settings to enable this feature if available. 2. Make sure your... ⇲
Fix: 1. Ensure that your iPhone is connected to the same Wi-Fi network as the TV you want to control. 2. Restart the app and see if it detects th... ⇲
Fix: 1. Check the app settings for any options related to screen orientation and enable landscape mode if available. 2. Rotate your iPhone to see... ⇲
Fix: 1. Restart your iPhone and the TV to reset the connection. 2. Check your Wi-Fi connection to ensure it is stable and strong. OR 1. If the... ⇲
Fix: 1. Check your subscription status in the App Store under your account settings. 2. If the subscription is still active, follow the prompts t... ⇲
Fix: 1. Close other apps running in the background to free up resources. 2. Restart your iPhone to clear any temporary issues affecting performan... ⇲
Fix: 1. Check the app settings for an option to select or change the remote. 2. Restart the app to see if it refreshes the remote options availab... ⇲