fix problems on Prempoint [iphone]

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—— Run into issues on Prempoint? Get help pending when official support gets back to you!

Prempoint
Info:
company: Prempoint Inc.
: https://www.prempoint.com/support/
: www.prempoint.com
Chat with our AI-based Prempoint Support
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Login issue

Prempoint logs out unexpectedly

Fix: 1. Check your internet connection. A weak or unstable connection can cause the app to log out. Switch between Wi-Fi and cellular data to see... ⇲
 
Slow issue

slow response time

Fix: 1. Close any background apps that may be consuming resources. Swipe up from the bottom of the screen and swipe away apps you are not using.... ⇲
 
Loading issue

requires multiple attempts to open

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Restart your iPhone to clea... ⇲

requires app reload to work

Fix: 1. Close the app completely and reopen it. Swipe up from the bottom of the screen and swipe the app off the screen. 2. Restart your iPhone... ⇲
 
Performance issue

unreliable performance

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage to check. If storage is low, delete unnecessa... ⇲
 
Bugs issue

inconsistent functionality

Fix: 1. Ensure that the app is updated to the latest version. Go to the App Store and check for updates. 2. Restart the app and your iPhone to c... ⇲

fails to unlock doors consistently

Fix: 1. Ensure that the lock is charged and functioning properly. Check the battery level if applicable. 2. Restart the app and your iPhone to r... ⇲
 
UI issue

not user friendly

Fix: 1. Familiarize yourself with the app's features by exploring the settings and help sections within the app. 2. Look for online tutorials or... ⇲
 
Updates issue

frequent updates needed

Fix: 1. Enable automatic updates for the app to ensure you always have the latest version. Go to Settings > App Store and toggle on 'App Updates'... ⇲
 
Customization issue

no manual key option

Fix: 1. Check the app settings to see if there is an option to enable a manual key or backup access method. 2. If no manual key option exists, c... ⇲
 
Network issue

long wait times to connect

Fix: 1. Ensure that your Bluetooth is enabled and that the lock is within range. 2. Restart the app and your iPhone to refresh the connection.... ⇲
 
Support issue

poor customer support

Fix: 1. Look for FAQs or help sections within the app that may address common issues. 2. Check online forums or user communities for advice and... ⇲
 
Compatibility issue

not suitable for everyday use

Fix: 1. Assess your usage needs and determine if the app meets them. If it does not, consider using a different app or lock system that is more r... ⇲
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 what users are saying
Good experience
72.2%

Bad experience
26.4%

Neutral
1.4%

~ from our NLP analysis of 72 combined software ratings.

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 Private Data Prempoint collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics