fix problems on Illinois Tollway [iphone]

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—— Run into issues on Illinois Tollway? Get help pending when official support gets back to you!

Illinois Tollway
Info:
company: Illinois State Toll Highway Authority
: https://www.illinoistollway.com/
: www.illinoistollway.com
Chat with our AI-based Illinois Tollway Support
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Notifications issue

Inaccurate charge notifications

Fix: 1. Check the settings in the app to ensure notifications are enabled. Go to Settings > Notifications > Illinois Tollway and ensure that noti... ⇲

Lack of clear communication regarding charges

Fix: 1. Regularly check the notifications and messages section of the app for updates on charges. 2. Review your transaction history in the app... ⇲

Late fee accumulation without notification

Fix: 1. Regularly check your account for any outstanding charges to avoid late fees. 2. Set reminders on your phone to check your account weekly... ⇲
 
UI issue

Confusing user interface

Fix: 1. Familiarize yourself with the app by exploring each section. Take note of where key features are located. 2. Use the help or tutorial se... ⇲

Unresponsive payment submission button

Fix: 1. Ensure that your app is updated to the latest version. 2. Restart the app and try again. 3. Check your internet connection to ensure it... ⇲

No map of toll routes available

Fix: 1. Use external mapping services like Google Maps to plan your route and identify toll roads. 2. Check the Illinois Tollway website for any... ⇲
 
Loading issue

Delayed toll charge visibility

Fix: 1. Ensure that your app is updated to the latest version, as updates may fix visibility issues. 2. Check your internet connection to ensure... ⇲
 
Account issue

Difficulty in account management

Fix: 1. Review the account management section of the app thoroughly to understand all available options. 2. Use the search function within the a... ⇲

Issues with adding vehicle information

Fix: 1. Ensure that you are entering all required fields correctly. Double-check for any typos or missing information. 2. Restart the app and tr... ⇲

Inability to dispute fines effectively

Fix: 1. Review the dispute process outlined in the app or on the website. Ensure you are following the correct steps. 2. Gather all necessary do... ⇲

Frequent password reset requirements

Fix: 1. Ensure you are using a strong password that meets the app's security requirements. Avoid using easily guessable passwords. 2. Use a pass... ⇲

Difficulty in accessing account information

Fix: 1. Ensure you are using the correct login credentials. If you have forgotten your password, use the password recovery option. 2. Clear the... ⇲
 
Payments issue

Problems with credit card input

Fix: 1. Double-check that you are entering the credit card number, expiration date, and CVV correctly. 2. Ensure that your credit card is not ex... ⇲

Automatic payments without user consent

Fix: 1. Review your account settings to see if there is an option to disable automatic payments. 2. Change your payment settings to manual if po... ⇲

Inability to use I-Pass balance for payments

Fix: 1. Ensure that your I-Pass account is linked correctly within the app. Check the account settings for any linking options. 2. Verify that y... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use the app's help section to find answers to common questions before reaching out to customer service. 2. Document your inquiries and r... ⇲
 
Syncing issue

Inconsistent account balance updates

Fix: 1. Regularly refresh the app to ensure you are viewing the most current balance. 2. Log out and log back in to refresh your account data.... ⇲
 
Settings issue

Complicated process for setting up transponders

Fix: 1. Follow the setup instructions provided in the app carefully. Take notes on each step to ensure you don’t miss anything. 2. Watch tutoria... ⇲
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 what users are saying
Good experience
84.5%

Bad experience
12.9%

Neutral
2.6%

~ from our NLP analysis of 78,936 combined software ratings.

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 Private Data Illinois Tollway collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers