fix problems on Share [iphone]

—— Run into issues on Share ? Get help pending when official support gets back to you!

Share for Luminar Neo

Info:

company: Skylum

: https://skylum.com/support

: skylum.com

Chat with our AI-based Share Support

🛠️ Common Share Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

runs slow on Mac Studio

Fix: 1. Check for software updates: Go to the App Store on your Mac and check for any updates for Luminar Neo. Keeping the software updated can i... ⇲

no option to save image in iOS image library

Fix: 1. Use the 'Export' feature: After editing your image, look for an 'Export' option within the app. This should allow you to save the image t... ⇲

Support issue

customer service unhelpful

Fix: 1. Utilize online resources: Check the official Luminar Neo website for FAQs, user guides, and community forums where you can find answers t... ⇲

no follow-up from customer care

Fix: 1. Keep records: Maintain a record of your communications with customer care, including dates and details of your inquiries. 2. Follow up: I... ⇲

limited support hours

Fix: 1. Utilize online resources: Check the official website for FAQs, user guides, and community forums that are available 24/7. 2. Search for v... ⇲

complicated email support process

Fix: 1. Prepare a template: Create a template for your support emails that includes all necessary information (issue description, device details,... ⇲

Network issue

unstable connection

Fix: 1. Check your internet connection: Ensure that your Wi-Fi or mobile data is stable. You can do this by testing your connection speed using a... ⇲

frequent connection failures

Fix: 1. Update the app: Ensure that you are using the latest version of Luminar Neo, as updates often fix bugs related to connectivity. 2. Restar... ⇲

Share does not connect

Fix: 1. Check internet connection: Ensure that your device is connected to the internet. 2. Restart the app: Close Luminar Neo and reopen it to r... ⇲

UI issue

grayed out share button

Fix: 1. Ensure an image is selected: The share button may be grayed out if no image is currently selected. Make sure to select an image before at... ⇲

Compatibility issue

landscape mode not supported on iPad

Fix: 1. Use the app in portrait mode: While waiting for a potential update, you can continue using the app in portrait mode. 2. Provide feedback:... ⇲

Settings issue

difficult to save exported images to Apple Photos

Fix: 1. Use the 'Export' feature: After editing, use the 'Export' option and select 'Save to Photos' if available. 2. Save to Files first: If dir... ⇲

no option to save images easily

Fix: 1. Use the 'Export' feature: After editing, use the 'Export' option to save images to your desired location. 2. Save to Files app: If saving... ⇲

Glitches issue

glitchy and unpredictable

Fix: 1. Restart the app: Close Luminar Neo completely and reopen it to clear any temporary glitches. 2. Clear cache: If the app has an option to... ⇲

Syncing issue

metadata loss during transfer

Fix: 1. Check export settings: When exporting images, ensure that the option to include metadata is selected if available. 2. Use a different tra... ⇲

Customization issue

no customizable erase menu

Fix: 1. Use the default erase options: Familiarize yourself with the default erase options available in the app. 2. Provide feedback: Consider pr... ⇲