fix problems on Aena [iphone]

—— Run into issues on Aena? Get help pending when official support gets back to you!

Aena

Info:

company: Aena Aeropuertos S.A.

: http://www.aena.es

Chat with our AI-based Aena Support

🛠️ Common Aena Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Aena crashes after last update

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open apps... ⇲

password reset email takes too long

Fix: 1. Check your spam/junk folder: Sometimes, password reset emails can be filtered into these folders. Make sure to check there for the email.... ⇲

booking errors when not logged in

Fix: 1. Always log in before booking: To avoid errors, ensure you are logged into your account before attempting to make a booking. This can help... ⇲

UI issue

no gate information provided

Fix: 1. Refresh the app: Sometimes, simply refreshing the app can help load the latest information. Close and reopen the app or pull down on the... ⇲

not intuitive user interface

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout. Look for a help or tutorial section... ⇲

cannot paste text in fields

Fix: 1. Use the keyboard: Instead of trying to paste, manually type the information into the fields. This can be a temporary workaround until the... ⇲

arrivals list only shows one hour ahead

Fix: 1. Refresh the arrivals list: Pull down on the arrivals screen to refresh the data. This may update the list to show more than one hour ahea... ⇲

Loading issue

maps do not load

Fix: 1. Check your internet connection: Ensure that you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if... ⇲

Crashes issue

unable to open app

Fix: 1. Restart your device: Sometimes, a simple restart can resolve app issues. Hold down the power button and slide to power off, then turn you... ⇲

Registration issue

registration issues with password length

Fix: 1. Check password requirements: Ensure that your password meets the app's requirements (e.g., minimum length, use of special characters). If... ⇲

Bugs issue

Fast Lane Passes marked as invalid

Fix: 1. Verify purchase: Double-check that your Fast Lane Passes were purchased correctly and are valid for the date and time of your travel. 2.... ⇲

Network issue

internet connection errors

Fix: 1. Check your internet connection: Ensure that you are connected to Wi-Fi or have a strong mobile data signal. Try switching between Wi-Fi a... ⇲

Settings issue

limited reservation options based on location

Fix: 1. Check location settings: Ensure that your location services are enabled for the Aena app. Go to Settings > Privacy > Location Services an... ⇲

no pre-reservation options during peak season

Fix: 1. Check frequently: During peak seasons, availability can change rapidly. Check the app frequently for any openings or changes in reservati... ⇲

Ads issue

excessive pop-ups and ads

Fix: 1. Check app settings: Look for any settings within the app that allow you to disable ads or pop-ups. Some apps have options to limit notifi... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

84.8%

Bad experience

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Neutral

3.0%

~ from our NLP analysis of 164 combined software ratings.

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Private Data Aena collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics