fix problems on Neptune [iphone]

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—— Run into issues on Neptune? Get help pending when official support gets back to you!

Neptune - Mobile Security
Info:
company: Sebastian Boehmel
: http://neptune.42web.io/contact/
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UI issue

Some text appears in German

Fix: 1. Change language settings: Go to Settings > General > Language & Region and ensure your preferred language is set to English. Restart the... ⇲

Confusing setup prompts

Fix: 1. Follow a guide: Look for online tutorials or user guides specific to Neptune that can help clarify the setup process step-by-step. OR... ⇲
 
Bugs issue

Device name mismatch

Fix: 1. Rename your device: Go to Settings > General > About > Name and change the device name to your preferred name. Restart the app to see if... ⇲

Inaccurate device information

Fix: 1. Refresh device information: In the Neptune app, look for an option to refresh or rescan your device information. This may help update the... ⇲

Minor bugs in device recognition

Fix: 1. Restart the app: Close and reopen the Neptune app to see if it resolves the recognition issues. OR 2. Update the app: Ensure you have... ⇲
 
Support issue

Lack of customer support contact

Fix: 1. Check the app: Look for a help or support section within the Neptune app that may provide FAQs or troubleshooting tips. OR 2. Search o... ⇲
 
Payments issue

Unauthorized charge to secondary card

Fix: 1. Review payment settings: Go to Settings > Wallet & Apple Pay and check your payment methods. Remove any unauthorized cards if necessary.... ⇲
 
Compatibility issue

Neptune fails to recognize iPhone SE (2020)

Fix: 1. Update the app: Ensure you have the latest version of Neptune installed, as compatibility issues may be resolved in updates. OR 2. Res... ⇲

Neptune does not function on public beta OS

Fix: 1. Downgrade to stable iOS: If possible, revert to the latest stable version of iOS to ensure compatibility with Neptune. OR 2. Wait for... ⇲
 
Notifications issue

Inconsistent notifications about updates

Fix: 1. Check notification settings: Go to Settings > Notifications > Neptune and ensure notifications are enabled for updates. OR 2. Manually... ⇲
 
Updates issue

Limited information on device specs

Fix: 1. Look for additional resources: Search online for your device model specifications or check the manufacturer's website for detailed inform... ⇲
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 what users are saying
Good experience
88.9%

Neutral
5.7%

Bad experience
5.3%

~ from our NLP analysis of 1,236 combined software ratings.

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 Private Data Neptune collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Neptune Pro - 6 Devices: $8.99 Get all functions for 6 devices
  2. Neptune Pro - 1 Device: $3.99 Get all functions for 1 Device
  3. Neptune Pro - 3 Devices: $6.99 Get all functions for 3 devices
  4. Neptune Pro - 3 Devices: $2.99 Get all functions for 3 Devices
  5. Neptune Pro - 1 Device: $0.99 Get all functions for 1 Device
  6. Neptune Pro - 6 Devices: $3.99 Get all functions for 6 devices
  7. Neptune Pro - 6 Devices: $3.99 Get all functions for 6 Devices