fix problems on TruTV [iphone]

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truTV
Info:
company: truTV
: https://www.trutv.com/help
: www.trutv.com
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UI issue

interface is clunky and hard to navigate

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app's menus and options to understand where everything is located. 2.... ⇲
 
Customization issue

episodes listed from newest to oldest

Fix: 1. Manually select episodes: When browsing shows, look for options to sort or filter episodes. Some apps allow you to view episodes in a dif... ⇲

no continue watching feature

Fix: 1. Manually track your progress: Keep a note of where you left off in a show or use a third-party app to track your viewing habits. 2. Use t... ⇲

no way to bookmark favorite shows

Fix: 1. Use a note-taking app: Keep a list of your favorite shows in a separate app or note on your iPhone. 2. Check for updates: Ensure you have... ⇲

no ability to track watched episodes

Fix: 1. Manually track your progress: Keep a note of which episodes you have watched in a separate app or on paper. 2. Use a third-party app: Con... ⇲
 
Login issue

truTV logs users out of TV provider

Fix: 1. Re-enter your TV provider credentials: Go to the settings within the truTV app and log back into your TV provider account. 2. Check for a... ⇲

unable to sign in with certain TV providers

Fix: 1. Double-check credentials: Ensure you are entering the correct username and password for your TV provider. 2. Update the app: Make sure yo... ⇲
 
Screen issue

no picture or frozen screen during playback

Fix: 1. Restart the app: Close the truTV app completely and reopen it to see if that resolves the issue. 2. Check your internet connection: Ensur... ⇲

full screen mode does not work

Fix: 1. Restart the app: Close truTV completely and reopen it to see if full screen mode works afterward. 2. Check for updates: Ensure you have t... ⇲
 
Audio issue

no background play or multitasking

Fix: 1. Use Picture-in-Picture (if available): Check if your iPhone supports Picture-in-Picture mode for truTV. If so, enable it in Settings > Ge... ⇲
 
Ads issue

commercials play multiple times in a row

Fix: 1. Be patient: Sometimes, ad playback can be longer than expected. Allow the ads to finish before trying to skip or exit. 2. Restart the app... ⇲

ads are excessively long

Fix: 1. Be patient: Allow the ads to play out, as skipping may not be an option. 2. Restart the app: If the ad length seems abnormal, close and... ⇲
 
Downloads issue

no offline viewing option

Fix: 1. Check for download options: Look in the truTV app settings or episode details to see if any episodes can be downloaded for offline viewin... ⇲

missing seasons of popular shows

Fix: 1. Check for updates: Ensure you have the latest version of the truTV app, as new content may be added in updates. 2. Use external resources... ⇲
 
Compatibility issue

Apple Airplay is not supported

Fix: 1. Check for updates: Ensure both your truTV app and iPhone are updated to the latest versions, as AirPlay support may be added in updates.... ⇲
 
Settings issue

closed captions cannot be turned off

Fix: 1. Check settings: Go to the settings within the truTV app and look for closed caption options to turn them off. 2. Restart the app: Sometim... ⇲
 
Bugs issue

truTV does not hold place when closed

Fix: 1. Manually track your progress: Keep a note of where you left off in a show or use a third-party app to track your viewing habits. 2. Use t... ⇲
 
Installation issue

truTV requires reinstallation to function

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > truTV and select 'Offload App'. This will clear some data without deleting t... ⇲
 
Video issue

video playback is jerky and inconsistent

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can cause playback issues. 2. Restart... ⇲
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 what users are saying
Good experience
88.9%

Bad experience
7.9%

Neutral
3.2%

~ from our NLP analysis of 13,956 combined software ratings.

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 Private Data truTV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics