fix problems on Harvard Pilgrim [iphone]

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—— Run into issues on Harvard Pilgrim? Get help pending when official support gets back to you!

Harvard Pilgrim
Info:
company: HealthTrio LLC
: http://www.healthtrio.com/healthtrio_contact.php
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Features issue

Limited functionality for accessing benefits

Fix: Explore the app thoroughly. Sometimes, features may be located in different sections or under different menus. Look for tabs labeled 'Benefi... ⇲

Missing basic information like insurance card

Fix: Check if the insurance card information is available in the app. Look under 'My Account' or 'Insurance Information'. If it’s not there, you... ⇲

Inability to add digital insurance card to Apple Wallet

Fix: Check if the app has an option to add the card to Apple Wallet. Look for a 'Add to Wallet' button or similar option in the insurance card se... ⇲

Lack of detailed benefit information

Fix: Look for a 'Benefits' or 'Coverage' section in the app. Sometimes, detailed information is nested within these sections. OR Access the Ha... ⇲
 
Search issue

Inconsistent provider search results

Fix: Try refining your search criteria. Use specific keywords or filters such as location, specialty, or provider name to narrow down the results... ⇲
 
Crashes issue

Harvard Pilgrim crashes or freezes during login

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the home button) to access the app switcher, the... ⇲
 
Payments issue

No option to pay bills in the app

Fix: Check if the payment feature is available in the app. Look under sections like 'Billing', 'Payments', or 'My Account'. If you don’t see it,... ⇲
 
Errors issue

Error messages when trying to access eligibility

Fix: Log out and log back into the app. This can refresh your session and resolve temporary errors. OR Ensure that your app is updated to the... ⇲
 
Support issue

No contact us page within the app

Fix: Look for a 'Help' or 'Support' section in the app. Sometimes, contact information is located there instead of a dedicated contact page. OR... ⇲
 
Network issue

Server errors during login

Fix: Check the status of the Harvard Pilgrim services online. Sometimes, server issues are temporary and can be resolved by waiting a while befor... ⇲
 
UI issue

Outdated software and clunky interface

Fix: Check for updates in the App Store. Keeping the app updated can improve performance and user experience. OR Consider providing feedback t... ⇲
 
Syncing issue

Harvard Pilgrim does not sync with website data

Fix: Log out of the app and log back in. This can sometimes force a sync between the app and the website data. OR Check for updates to the app... ⇲
 
Account issue

Inability to create a password due to strict criteria

Fix: Review the password requirements carefully. Make sure your password meets all criteria, including length, character types, and any specific... ⇲
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 what users are saying
Bad experience
79.5%

Good experience
15.9%

Neutral
4.5%

~ from our NLP analysis of 88 combined software ratings.

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 Private Data Harvard Pilgrim collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics