fix problems on Medela Family [iphone]

—— Run into issues on Medela Family? Get help pending when official support gets back to you!

Medela Family - Breast Feeding

Info:

company: Medela AG

: https://www.medela.us/breastfeeding/services/customer-service

: www.medela.us

Chat with our AI-based Medela Family Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App struggles to keep data up to date with multiple users

Fix: Ensure that all users are logged into the same account and that they have a stable internet connection. This can help synchronize data acros... »»

Limited versatility in virtual milk storage

Fix: Consider using a separate note-taking app to track additional details about milk storage, such as quantities and dates, which can complement... »»

Customization issue

No widget for quick access on lock screen

Fix: Check if the app has any settings for enabling widgets. If not, consider using a third-party widget app that allows you to create shortcuts... »»

Bugs issue

Timers automatically start without user input

Fix: Check the app settings for any options related to timer behavior. If there is an option to disable automatic timers, turn it off. OR If t... »»

Inaccurate recording of nursing times

Fix: Double-check the time settings on your device to ensure they are correct. If the app is pulling the wrong time, it may be due to incorrect d... »»

Duplicate sessions logged

Fix: Be cautious when tapping the 'Save' button; ensure that you are not double-tapping it. If duplicates occur, delete the extra entries manuall... »»

Randomly populates incorrect dates and times

Fix: Check the date and time settings on your device to ensure they are set correctly. Incorrect device settings can lead to wrong entries in the... »»

Manual entry often auto-fills with zero

Fix: Check the app settings for any auto-fill options and disable them if possible. This may prevent the app from auto-filling with zero. OR T... »»

Inconsistent tracking of nursing session times

Fix: Manually track nursing session times using a stopwatch or timer app on your device, and then input the data into the Medela Family app. OR... »»

Entries recreated after deletion

Fix: After deleting an entry, wait a few moments to see if it reappears. If it does, try restarting the app to refresh the data. OR If the iss... »»

Data randomly deleted

Fix: Regularly back up your data using a cloud service or export feature (if available) to prevent loss of important information. OR Check if... »»

Timer function inconsistencies

Fix: Manually track time using a separate timer app if the in-app timer is unreliable. This can help ensure accurate tracking of sessions. OR... »»

UI issue

Difficult to log previous sessions

Fix: Use the 'Add Entry' feature to manually input past sessions. Make sure to note the correct date and time for accuracy. OR Keep a separate... »»

Buttons for breastfeeding options sometimes stick

Fix: Clean the screen of your device to ensure that there is no dirt or residue affecting touch sensitivity. If the issue persists, try restartin... »»

Difficult to log past feeding and sleeping sessions

Fix: Use the 'Add Entry' feature to manually input past sessions, ensuring to select the correct date and time for each entry. OR Maintain a s... »»

Difficult to edit saved sessions

Fix: Look for an 'Edit' option in the app for saved sessions. If it’s not intuitive, try tapping on the session entry to see if an edit option ap... »»

Unresponsive touch input for time fields

Fix: Restart your device to refresh the system and clear any temporary glitches that may be affecting touch responsiveness. OR Check for any s... »»

Unintuitive user interface after updates

Fix: Take time to explore the new layout and features after an update. Look for any tutorials or guides within the app that explain the changes.... »»

Freezing issue

App freezes when saving entries

Fix: Ensure that your device has enough storage space available. Clear unnecessary files or apps to free up space, as low storage can cause apps... »»

App logs off unexpectedly

Fix: Ensure that your device's software is up to date, as outdated software can cause apps to behave unpredictably. Check for updates in your dev... »»

Storage issue

Confusing virtual milk storage organization

Fix: Take some time to familiarize yourself with the app's layout and storage options. Refer to any user guides or FAQs available within the app.... »»

Slow issue

Overall app performance worsens over time

Fix: Regularly clear the app's cache (if applicable) or uninstall and reinstall the app to improve performance. OR Limit the number of entries... »»

Glitches issue

Glitches during login process

Fix: Ensure that your internet connection is stable during the login process. If you experience issues, try switching from Wi-Fi to mobile data o... »»

Support issue

Customer support is difficult to reach

Fix: Look for community forums or user groups online where you can share experiences and solutions with other users. OR Check the app for any... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

79.8%

Bad experience

15.7%

Neutral

4.6%

~ from our NLP analysis of 4,235 combined software ratings.

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Private Data Medela Family collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics