fix problems on ObvioGo [iphone]

—— Run into issues on ObvioGo? Get help pending when official support gets back to you!

ObvioGo – Clinical Trials

Info:

company: Obvio Health USA Inc.

: https://www.obviohealth.com/participant-pages/for-participants

: www.obviohealth.com

Chat with our AI-based ObvioGo Support

🛠️ Common ObvioGo Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

small delay in getting to the next activity

Fix: Check your internet connection to ensure it is stable. A weak or intermittent connection can cause delays in app performance. Try switching... ⇲

password reset emails not received

Fix: Check your spam or junk email folder to see if the password reset email was filtered there. If you find it, mark it as 'not spam' to ensure... ⇲

Security issue

password reset links expire quickly

Fix: As soon as you receive the password reset email, click the link immediately to reset your password. If you are unable to do so, request a ne... ⇲

Crashes issue

ObvioGo crashes or stalls

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for ObvioGo, and check if an update is available. Updatin... ⇲

Slow issue

slow performance

Fix: Clear the app's cache if the option is available in the app settings. This can help improve performance by removing unnecessary data that ma... ⇲

Messages issue

no instructions received after signing documents

Fix: Check the app's notification settings to ensure that notifications are enabled. This may help you receive updates and instructions after sig... ⇲

message feature lacks response

Fix: Ensure that you are using the latest version of the app, as updates may improve messaging features and response times. OR Try logging out... ⇲

requires re-login after 10 minutes

Fix: Check the app settings for any session timeout options. If available, adjust the settings to extend the session duration if possible. OR... ⇲

Settings issue

cannot set password on mobile device

Fix: Try accessing the password setting feature from a different device, such as a computer or tablet, if available. This may allow you to set or... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

77.8%

Bad experience

22.2%

Neutral

0.0%

~ from our NLP analysis of 27 combined software ratings.

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Private Data ObvioGo collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics