fix problems on TrulyRussian [iphone]

—— Run into issues on TrulyRussian? Get help pending when official support gets back to you!

TrulyRussian - Russian Dating

Info:

company: ROMETIC PTE. LTD.

: https://www.trulyrussian.com/about-us

: www.trulyrussian.com

Chat with our AI-based TrulyRussian Support

🛠️ Common TrulyRussian Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Profile search functionality is broken

Fix: Try restarting the app. Close it completely and then reopen it to see if the search functionality works. If it doesn't, check for any availa... ⇲

High price point

Fix: Evaluate the subscription options. Sometimes, apps offer discounts for longer subscription periods. Check if there are any promotions or tri... ⇲

Privacy issue

Many fake profiles

Fix: Be cautious when interacting with new profiles. Look for verified badges or profiles with detailed information and multiple photos. Report a... ⇲

Uncertainty about real users

Fix: Look for profiles with verified badges or those that have been active for a longer time. This can help you identify more genuine users. OR... ⇲

Fake profiles and emails

Fix: Be cautious and avoid engaging with profiles that seem too good to be true or lack detailed information. Report any suspicious profiles to h... ⇲

Registration issue

Sign-up process fails

Fix: Ensure that you have a stable internet connection. If the sign-up process fails, try switching from Wi-Fi to mobile data or vice versa to se... ⇲

Account creation issues for US users

Fix: Make sure you are using a valid email address and that your internet connection is stable. If issues persist, try using a different email ad... ⇲

Email/password errors

Fix: Reset your password by using the 'Forgot Password' feature. Follow the instructions sent to your email to create a new password. OR Check... ⇲

UI issue

TrulyRussian poorly designed

Fix: Provide feedback through the app's feedback feature if available. In the meantime, familiarize yourself with the layout and features to navi... ⇲

Bugs issue

Frequent error messages

Fix: Try uninstalling and reinstalling the app. This can often resolve persistent error messages by resetting the app's data. OR Check for any... ⇲

Crashes issue

TrulyRussian freezes and crashes

Fix: Force close the app by swiping up from the bottom of the screen and swiping TrulyRussian off the screen. Then reopen the app to see if it fu... ⇲

Support issue

Ineffective customer service

Fix: Utilize any available FAQs or help sections within the app to find answers to common issues. This can often provide quicker solutions than w... ⇲

Security issue

Presence of scammers

Fix: Be vigilant and report any suspicious behavior or profiles to the app's support team. This helps improve the community and protect other use... ⇲

Need for better scam protection

Fix: Use the app's reporting features to flag suspicious profiles. This can help the app improve its scam detection mechanisms over time. OR C... ⇲

Total scam allegations

Fix: Research user reviews and experiences online to better understand the app's reputation. This can help you make informed decisions about usin... ⇲

Improvements issue

Improvements needed

Fix: Stay updated with app updates and changes. Developers often implement user feedback in future updates, so your input can lead to improvement... ⇲

Account issue

Automatic logout after account creation

Fix: Ensure that you are using a strong and stable internet connection during the account creation process to avoid session timeouts. OR Try l... ⇲

Unjust bans

Fix: Review the app's community guidelines to understand what may have led to the ban. If you believe it was a mistake, document your case and tr... ⇲

Video issue

Fake video chat feature

Fix: Verify the functionality of the video chat feature by testing it with users you trust. If it seems unreliable, consider using alternative co... ⇲