fix problems on Castly+ [iphone]

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—— Run into issues on Castly+? Get help pending when official support gets back to you!

Castly+
Info:
company: HONGKONG BLUE WHALE AND OCEAN TECHNOLOGY CO., LIMITED
: https://sites.google.com/view/castly2/supports
: castly-8909f.firebaseapp.com
Chat with our AI-based Castly+ Support
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Payments issue

Subscription cancellation charges

Fix: Review the subscription terms in the app settings. Go to your account settings in Castly+ and look for subscription details to understand th... ⇲

Inability to restore purchases

Fix: Ensure you are logged into the same Apple ID that was used to make the original purchase. Go to the app settings and look for a 'Restore Pur... ⇲

Castly+ does not allow preferred payment methods

Fix: Check the payment methods linked to your Apple ID. Go to Settings > [your name] > Payment & Shipping to ensure your preferred method is set... ⇲
 
Video issue

Inconsistent streaming quality

Fix: Check your internet speed using a speed test app. If your connection is slow, consider switching to a Wi-Fi network or moving closer to the... ⇲
 
Crashes issue

Castly+ crashes during playback

Fix: Ensure that you have the latest version of Castly+. Go to the App Store, search for Castly+, and check for updates. If an update is availabl... ⇲
 
Bugs issue

Limited functionality after a few uses

Fix: Check if there are any app updates available. Sometimes, bugs can limit functionality, and updates may resolve these issues. Go to the App S... ⇲

Subscription features not working as advertised

Fix: Double-check the subscription details in the app settings to ensure you have the correct plan that includes the features you expect. Sometim... ⇲
 
Support issue

Poor customer support for refunds

Fix: Document your refund request clearly, including the reason for the request and any relevant transaction details. Use the in-app support feat... ⇲
 
Compatibility issue

Compatibility issues with casting devices

Fix: Ensure that both your iPhone and the casting device (like Chromecast or Apple TV) are connected to the same Wi-Fi network. This is crucial f... ⇲
 
Audio issue

Sound issues during playback

Fix: Check the volume settings on both your iPhone and within the Castly+ app. Ensure that the app is not muted and that the volume is turned up.... ⇲
 
Ads issue

Frequent ads despite subscription

Fix: Verify that your subscription is active by checking your account settings in the app. If it shows as active, try logging out and back in to... ⇲
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 what users are saying
Good experience
93.3%

Bad experience
4.4%

Neutral
2.3%

~ from our NLP analysis of 8,454 combined software ratings.

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 Private Data Castly+ collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Castly Premium-Monthly: $4.99 Unlock all features and remove ads monthly
  2. Monthly tool subscription: $4.99 Use tools like photo toggle etc. for 1-month
  3. Castly Premium-Weekly: $1.99 Castly Premium-Weekly
  4. Weekly tool subscription: $1.99 Use tools like photo toggle etc. for 1-week
  5. Free trial tool monthly: $4.99 Trial tools like photo toggle etc.
  6. Monthly for family: $7.99 Monthly VIP subscription, shared by family
  7. Castly Premium-Yearly: $29.99 Unlock all features and remove all ads yearly
  8. Annually tool subscription: $29.99 Use tools like photo toggle etc. for 1-year
  9. Weekly for family: $2.99 Weekly VIP subscription, shared by family
  10. Remove interstitial ad monthly: $4.99 Monthly subscription(remove interstitial ads)