fix problems on Subtitles AI [iphone]

​

—— Run into issues on Subtitles AI? Get help pending when official support gets back to you!

Subtitles AI: Video & Audio
Info:
company: iPhoneTelAvivi
: bit.ly
Chat with our AI-based Subtitles AI Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Translation errors

Fix: 1. Review the original transcription for accuracy before translating. If the transcription is incorrect, the translation will also be flawed... ⇲

Lost progress during editing

Fix: 1. Regularly save your work as you edit. Look for a save option in the app or take screenshots of your progress. 2. If the app has an auto-... ⇲

Blank sections in transcriptions

Fix: 1. Check the audio quality of the video. If there are long pauses or silence, the app may not transcribe those sections. 2. Review the tran... ⇲
 
Video issue

Subtitles cut off in vertical videos

Fix: 1. Check the subtitle settings in the app. Look for options to adjust the subtitle size or position. 2. Edit the video to ensure that impor... ⇲

Limited video size support

Fix: 1. Check the app's documentation for the maximum video size allowed. If your video exceeds this limit, consider compressing it using a video... ⇲
 
UI issue

User interface is confusing

Fix: 1. Explore the app's settings and help section to familiarize yourself with its features. 2. Look for tutorial videos or guides online that... ⇲
 
Customization issue

No option for manual subtitle creation

Fix: 1. Use a different app that allows for manual subtitle creation if this feature is essential for your workflow. 2. Alternatively, create su... ⇲
 
Payments issue

Subscription model is expensive

Fix: 1. Review the subscription options to see if there are any discounts for longer-term commitments (e.g., annual vs. monthly). 2. Look for pr... ⇲
 
Support issue

Customer support is unresponsive

Fix: 1. Check the app's FAQ or help section for common issues and solutions. 2. Look for community forums or user groups where you can ask quest... ⇲

No option to contact support without Facebook

Fix: 1. Look for alternative contact methods within the app, such as email or a support ticket system. 2. Check the app's website for a contact... ⇲
 
Updates issue

Demo version limitations persist after upgrade

Fix: 1. Ensure that you are logged into the app with the same account you used to purchase the upgrade. 2. Restart the app after upgrading to re... ⇲
 
Freezing issue

Subtitles AI freezes on startup

Fix: 1. Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the screen... ⇲
 
Syncing issue

Difficulties syncing subtitles

Fix: 1. Use the app's built-in tools to adjust the timing of the subtitles. Look for options to shift or delay subtitles to sync them with the au... ⇲
 
Account issue

Inability to transfer subscription between devices

Fix: 1. Ensure you are logged into the same account on both devices. This is often required to access your subscription. 2. Check the app's sett... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
71.4%

Bad experience
14.3%

Neutral
14.3%

~ from our NLP analysis of 14 combined software ratings.