fix problems on The Points Guy [iphone]

—— Run into issues on The Points Guy? Get help pending when official support gets back to you!

The Points Guy: Travel Rewards

Info:

company: The Points Guy

: https://thepointsguy.com/app-support/

: thepointsguy.com

Chat with our AI-based The Points Guy Support

🛠️ Common The Points Guy Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Frequent account connection failures

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the issue persists. If you are on Wi-F... ⇲

2% of users had this problem

Slow account syncing and updates

Fix: Check for app updates in the App Store. Keeping the app updated can resolve performance issues. Go to the App Store, tap on your profile ico... ⇲

2% of users had this problem

Frequent sign-in requirements

Fix: Ensure that you are selecting the option to stay signed in when logging in. This option is usually presented during the login process. OR... ⇲

Bugs issue

Alaska Miles show incorrect pricing

Fix: Check the app settings to ensure that your account is linked correctly to your Alaska Airlines account. Go to 'Settings' > 'Accounts' and ve... ⇲

Incorrect earnings categories displayed

Fix: Review your account settings to ensure that your earning categories are set up correctly. Go to 'Settings' > 'Earnings' and verify that your... ⇲

Inaccurate merchant codes

Fix: Check if the merchant codes are updated in the app. If you notice inaccuracies, try logging out and back in to refresh the data. OR Manua... ⇲

UI issue

No prominent feature for card recommendations

Fix: Explore the 'Rewards' or 'Cards' section of the app thoroughly. Sometimes features are not prominently displayed but can be found under diff... ⇲

Limited visibility of credit card points

Fix: Navigate to the 'Rewards' section and ensure you have selected the correct credit card account to view points. Sometimes, points are display... ⇲

Notifications issue

Unintuitive notifications prompts

Fix: Go to 'Settings' > 'Notifications' > 'The Points Guy' and adjust the notification settings to your preference. You can choose to enable or d... ⇲

Loading issue

News tab lacks automatic refresh

Fix: Manually refresh the news tab by pulling down on the screen. This action typically triggers a refresh in most apps. OR Check for any sett... ⇲

Installation issue

Glitchy installation and account linking

Fix: Delete the app and reinstall it from the App Store. This can resolve installation issues and ensure you have the latest version. OR Resta... ⇲

Account issue

Inability to track multiple accounts from the same bank

Fix: Check if the app allows for multiple account linking under the same bank. If it does, ensure you are following the correct steps to add addi... ⇲

Inaccessibility of password manager integration

Fix: Check the app settings to see if there is an option to enable password manager integration. If not, consider using the password manager's br... ⇲

The Points Guy resets user account unexpectedly

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs that cause unexpected behavior. OR Clear the app cache b... ⇲

Settings issue

Missing transaction flags for points optimization

Fix: Review the app settings to see if there is an option to enable transaction flags or alerts. This may be found under 'Settings' > 'Notificati... ⇲

Support issue

Unresponsive customer support

Fix: Utilize the app's FAQ or help section, which may provide answers to common issues without needing to contact support. OR Check for commun... ⇲

Updates issue

Loss of points expiration tracking feature

Fix: Keep a manual record of points expiration dates if the app no longer tracks them. You can use a calendar app to set reminders for when point... ⇲

Customization issue

Limited functionality for couples tracking points

Fix: Consider creating a shared document or spreadsheet to track points together if the app does not support this feature natively. OR Explore... ⇲

Syncing issue

Inconsistent syncing with various loyalty programs

Fix: Check the app settings to ensure that all loyalty programs are linked correctly. Go to 'Settings' > 'Accounts' and verify each program's con... ⇲

Compatibility issue

Lack of rental car rewards integration

Fix: Check the app's rewards section to see if there are any updates or new partnerships with rental car companies that may not have been previou... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

85.1%

Bad experience

12.0%

Neutral

2.9%

~ from our NLP analysis of 3,481 combined software ratings.

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Private Data The Points Guy collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics