fix problems on Ash [iphone]

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—— Run into issues on Ash? Get help pending when official support gets back to you!

Ash - insta art & story maker
Info:
company: BBP APPS LTD
: https://www.ash-app.com/
Chat with our AI-based Ash Support
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Payments issue

No flat fee option

Fix: If you are committed to using the app, consider budgeting for the subscription as a monthly expense. This way, you can plan your finances ar... ⇲

Requires plus feature for full functionality

Fix: Identify which specific features you need most and see if there are alternative apps that provide those features for free or at a lower cost... ⇲

Only weekly subscription available

Fix: If you find the weekly subscription inconvenient, consider using the app intensively during the subscription period to get the most value ou... ⇲

Immediate billing without free trial

Fix: Before subscribing, ensure to read the terms and conditions carefully to understand the billing process. If you decide to subscribe, set a r... ⇲

Difficult to cancel subscription

Fix: To cancel your subscription, go to your iPhone Settings > [Your Name] > Subscriptions, find Ash, and select 'Cancel Subscription'. Make sure... ⇲

Purchase does not continue after payment

Fix: Check your account settings within the app to ensure that your purchase was processed correctly. If features are missing, try logging out an... ⇲

Refund process unclear

Fix: Review the app's terms of service regarding refunds. Often, there are specific conditions under which refunds are granted, and understanding... ⇲

High cost for individual fonts

Fix: Look for free font resources online that can be downloaded and used in other graphic design apps, then import your designs into Ash. OR C... ⇲
 
Customization issue

Cannot create custom templates

Fix: Use graphic design software or apps that allow for custom template creation, then import your designs into Ash for final touches. OR Expl... ⇲
 
UI issue

Text pasting on templates is difficult

Fix: Try pasting text into a plain text editor first to remove any formatting, then copy and paste it into the Ash app. This can help avoid forma... ⇲
 
Ads issue

False advertising regarding free trial

Fix: Keep a record of the promotional materials or advertisements that led you to believe there was a free trial. This can help you understand th... ⇲
 
Audio issue

Silent mode only

Fix: Check the app settings to see if there is an option to enable sound or notifications. Sometimes, sound settings can be adjusted within the a... ⇲
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 what users are saying
Good experience
81.6%

Bad experience
14.6%

Neutral
3.8%

~ from our NLP analysis of 342 combined software ratings.

 Switch to these Alternatives:
Usual: Reels & Story Maker
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StoriesEdit - Stories Layouts
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StoryChic- Story & Reels Maker
Story Creator & Editor
Mouette: Insta Story & Collage
Photo collage⊞
Story Art
Story Highlight - Cover Maker

 Private Data Ash collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. One Week Subscription: $4.99 Access to all templates, new each 2 weeks
  2. One Year Subscription: $29.99 Access to all templates, new each 2 weeks
  3. One Month Subscription: $5.99 Access to all templates, new each 2 weeks
  4. Ash Premium: $19.49 Full access to all templates and features
  5. Ash Premium: $24.99 Access to all templates and features