fix problems on DragonPals [iphone]

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—— Run into issues on DragonPals? Get help pending when official support gets back to you!

DragonPals: Preschool Learning
Info:
company: Zalomit Limited
: https://zalomit.com
: zalomit.com
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Payments issue

Inaccessible content despite lifetime purchase

Fix: 1. Log out and log back in: Sometimes, logging out of your account and then logging back in can refresh your access to purchased content. 2... ⇲

Locked features despite subscription

Fix: 1. Ensure your subscription is active: Go to Settings > [your name] > Subscriptions to verify that your subscription is still active. 2. Lo... ⇲

Issues with restoring purchases

Fix: 1. Ensure you are logged into the correct Apple ID: Go to Settings > [your name] to check your Apple ID. 2. Use the restore purchases optio... ⇲

Misleading subscription charges

Fix: 1. Review your subscriptions: Go to Settings > [your name] > Subscriptions to see all active subscriptions and their charges. 2. Disable au... ⇲

Difficulty canceling subscription

Fix: 1. Go to Settings > [your name] > Subscriptions: Here you can manage and cancel your subscriptions. 2. Follow the prompts to cancel: Select... ⇲

Limited access to content for paid users

Fix: 1. Verify your subscription status: Go to Settings > [your name] > Subscriptions to ensure your subscription is active. 2. Log out and log... ⇲
 
Loading issue

DragonPals fails to load

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, either Wi-Fi or cellular data. 2. Restart the app: Close t... ⇲
 
Network issue

Content unavailable without WiFi

Fix: 1. Check for offline access: Look in the app settings to see if there is an option to download content for offline use. 2. Download content... ⇲
 
Downloads issue

Cannot download worksheets

Fix: 1. Check storage space: Ensure your device has enough storage space available. Go to Settings > General > iPhone Storage to check. 2. Resta... ⇲
 
Crashes issue

DragonPals frequently stops working

Fix: 1. Update the app: Ensure you have the latest version of DragonPals by checking the App Store for updates. 2. Restart your device: A simple... ⇲
 
Freezing issue

DragonPals freezes

Fix: 1. Force close the app: Swipe up from the bottom of the screen and swipe the DragonPals app off the screen to close it. 2. Restart your dev... ⇲
 
Settings issue

Inability to change settings

Fix: 1. Restart the app: Sometimes, simply restarting the app can resolve issues with changing settings. 2. Check for app updates: Ensure you ha... ⇲
 
Bugs issue

Bug in settings menu

Fix: 1. Restart the app: Close and reopen DragonPals to see if the bug resolves itself. 2. Update the app: Check for updates in the App Store to... ⇲
 
UI issue

Frustrating user experience

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features better. 2. Check for tutorial... ⇲
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 what users are saying
Good experience
83.1%

Bad experience
11.5%

Neutral
5.4%

~ from our NLP analysis of 3,741 combined software ratings.

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 Private Data DragonPals collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Full Access: $7.99 Full Access
  2. Full Access: $5.99 Full Access
  3. Full access: $9.99 Full access
  4. Keiki Offer Week Full Access: $3.99 Keiki Offer Week Full Access
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  6. Keiki Full Access: $59.99 Keiki Full Access
  7. Full Access: $49.99 Full Access
  8. Full Access: $4.99 Full Access
  9. Keiki Lifetime: $69.99 Keiki Lifetime
  10. Full Access: $5.99 Full Access