fix problems on Tastea [iphone]

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—— Run into issues on Tastea? Get help pending when official support gets back to you!

Tastea
Info:
company: Tastea Holdings LLC
: https://www.gotastea.com/contact
: www.gotastea.com
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Payments issue

Payment method errors

Fix: 1. Check Payment Information: Go to your account settings in the app and verify that your payment information is correct and up to date. 2.... ⇲

No option for Apple Pay

Fix: 1. Check for Updates: Ensure the app is updated to the latest version, as Apple Pay support may be added in newer updates. 2. Add Apple Pay... ⇲
 
Bugs issue

Items removed from cart unexpectedly

Fix: 1. Ensure App is Updated: Check for updates in the App Store and install any available updates. 2. Log Out and Log Back In: Sometimes, logg... ⇲

Error validating basket during checkout

Fix: 1. Review Cart Items: Ensure all items in your cart are still available and valid for purchase. Remove any items that may have been disconti... ⇲

Tastea does not retain cart items

Fix: 1. Log In: Ensure you are logged into your account when adding items to your cart, as guest sessions may not retain cart items. 2. Clear Ap... ⇲
 
Availability issue

Inconsistent availability of drink options

Fix: 1. Refresh the App: Close the app completely and reopen it to refresh the menu options. 2. Check Location Settings: Ensure your location se... ⇲
 
Customization issue

Cannot customize drink ingredients

Fix: 1. Check for Updates: Ensure the app is updated to the latest version, as customization features may be added in newer updates. 2. Explore... ⇲

No favorite location option

Fix: 1. Check for Updates: Ensure the app is updated to the latest version, as this feature may be added in newer updates. 2. Use Recent Locatio... ⇲

Inability to select stevia sweetness consistently

Fix: 1. Check for Updates: Ensure the app is updated to the latest version, as this feature may be improved in newer updates. 2. Try Different D... ⇲
 
Slow issue

Slow response during high volume times

Fix: 1. Try Off-Peak Hours: If possible, try using the app during off-peak hours when fewer users are likely to be online. 2. Clear App Cache: G... ⇲
 
Messages issue

Password reset emails not received

Fix: 1. Check Spam/Junk Folder: Sometimes, password reset emails can end up in the spam or junk folder. Check there to see if the email was misdi... ⇲
 
Compatibility issue

Tastea does not scale well on iPhone/iPad

Fix: 1. Check for Updates: Ensure the app is updated to the latest version, as scaling issues may be addressed in updates. 2. Adjust Display Set... ⇲
 
Freezing issue

Tastea freezes or hangs during signup

Fix: 1. Restart the App: Close the app completely and reopen it to see if the issue persists. 2. Clear Cache: Offload the app from Settings > Ge... ⇲
 
Support issue

Limited customer support response

Fix: 1. Use In-App Support: Check if the app has an in-app support feature or FAQ section that may address your issue. 2. Email Support: If you... ⇲
 
Security issue

Security concerns regarding data handling

Fix: 1. Review Privacy Settings: Go to Settings > Privacy and review what data the app has access to. Limit permissions if necessary. 2. Use Str... ⇲
 
Loading issue

Inability to order during busy times

Fix: 1. Try Off-Peak Hours: If possible, try placing your order during off-peak hours when the app is less likely to be overwhelmed. 2. Use Alte... ⇲
 
Registration issue

Verification process is frustrating

Fix: 1. Double-Check Information: Ensure that all information entered during the verification process is accurate and matches your official docum... ⇲
 
UI issue

No back button during account creation

Fix: 1. Use the Device's Back Button: If you are using an iPhone, you can use the device's back button (swipe from the left edge of the screen) t... ⇲
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 what users are saying
Bad experience
52.5%

Good experience
43.2%

Neutral
4.2%

~ from our NLP analysis of 118 combined software ratings.

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 Private Data Tastea collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location