—— Run into issues on Kensington Tours (Legacy)? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Take some time to familiarize yourself with the app's layout and features. Explore each section to understand how to navigate effectively. C... ⇲
Fix: Check your app settings to ensure that automatic updates are enabled. Look for a section related to notifications or updates and toggle the... ⇲
Fix: After an update, check if the app requires you to log in again. Sometimes, logging out and back in can restore missing tours. OR If tours... ⇲
Fix: If you need to access your itinerary offline, consider taking screenshots of your itinerary while you have internet access. Save these image... ⇲
Fix: Try restarting the app. Close it completely and then reopen it to see if the button becomes responsive. OR If the button remains unrespon... ⇲
Fix: Try rotating your device between portrait and landscape mode. This can sometimes reset the layout of the app and correct sizing issues. OR... ⇲
Fix: Check if the app is optimized for your device. Go to the App Store and see if there are any updates available that may improve compatibility... ⇲
Fix: Ensure that your internet connection is stable. Switch between Wi-Fi and mobile data to see if the issue persists. If using Wi-Fi, try reset... ⇲
Fix: Check for any app updates in the App Store. Updating the app can resolve loading issues caused by bugs in previous versions. OR If the ap... ⇲
Fix: Force close the app and restart it. To do this, swipe up from the bottom of the screen (or double-click the home button) and swipe the app o... ⇲
Fix: Check your internet connection. A weak connection can cause the app to fail to load trips properly. Switch to a stronger network if possible... ⇲
Fix: Check if the app has any region restrictions. If it does, consider using a VPN to access the app as if you were in a different location. O... ⇲