fix problems on ABQ 311 [iphone]

​

—— Run into issues on ABQ 311? Get help pending when official support gets back to you!

ABQ 311
Info:
company: City of Albuquerque
: https://www.seeclickfixusers.civicplus.help
: www.cabq.gov
Chat with our AI-based ABQ 311 Support
   Hello! How can I assist you?  

characters left:
 
Updates issue

No updates or communication on reported issues

Fix: 1. Regularly check the app for any notifications or updates regarding your reports. 2. If the app has a feedback or inquiry feature, use it... ⇲
 
Privacy issue

Inaccurate location tracking

Fix: 1. Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services, and make sure ABQ 311 is set to 'Whi... ⇲
 
Uploads issue

Limited photo upload capability

Fix: 1. Check the app's settings to see if there are any restrictions on photo uploads. Ensure you have granted the app permission to access your... ⇲
 
Support issue

Poor customer service

Fix: 1. Use the app's feedback feature to document your experience with customer service. Provide specific examples to help improve the service.... ⇲

Lack of responsiveness to complaints

Fix: 1. Keep a record of all complaints submitted, including dates and details. 2. Resubmit complaints that have not received a response, refere... ⇲

No follow-up on reported issues

Fix: 1. Keep a detailed log of all reports submitted, including dates and descriptions. 2. Resubmit reports that have not received follow-up, re... ⇲
 
Customization issue

Missing simple category options

Fix: 1. When submitting a report, choose the closest available category and add a note explaining your specific issue. 2. Use the app's feedback... ⇲
 
Network issue

Frequent communication errors

Fix: 1. Check your internet connection; switch between Wi-Fi and cellular data to see if the issue persists. 2. Restart the app and your iPhone... ⇲
 
Bugs issue

Reports filed but not acted upon

Fix: 1. Keep a detailed log of all reports submitted, including dates and descriptions. 2. Resubmit reports that have not been acted upon, refer... ⇲

Repeated issues with missed pickups

Fix: 1. Document the dates and details of missed pickups to identify patterns. 2. Resubmit your request for pickup, including a note about previ... ⇲

Inconsistent report handling

Fix: 1. Document all reports submitted, including dates and outcomes, to identify inconsistencies. 2. Resubmit reports that have been handled in... ⇲
 
UI issue

ABQ 311 usability issues

Fix: 1. Familiarize yourself with the app's layout and features by exploring it thoroughly. 2. Check for any tutorials or help sections within t... ⇲
 
Settings issue

No access to additional city information

Fix: 1. Use the app's search feature to look for specific city information or resources. 2. Check the app's settings or help section to see if t... ⇲
 
Login issue

ABQ 311 requires frequent logins

Fix: 1. Ensure that you are using the 'Remember Me' feature if available during login. 2. Check your iPhone's settings to see if there are any r... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
84.1%

Bad experience
11.2%

Neutral
4.7%

~ from our NLP analysis of 509 combined software ratings.

 Switch to these Alternatives:
Report Rio Rancho
Shamrock Foods Mobile
See Say
Vigilant Mobile Companion
OfficerTRAK
GoGuardian Parent App
BCFD Alerting
True Value MTS+ App
AAM All Access
KUBRA EZ-PAY v5

 Private Data ABQ 311 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data