fix problems on U [iphone]

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—— Run into issues on U? Get help pending when official support gets back to you!

Uforia: Radio, Podcast, Music
Info:
company: Univision Communications Inc.
: http://www.uforiamusica.com
: www.uforiamusica.com
Chat with our AI-based U Support
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Network issue

U disconnects frequently

Fix: Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. OR Check... ⇲

Buffering issues regardless of network

Fix: Try clearing the app's cache if the option is available in the settings. This can help improve performance. OR Reduce the quality of the... ⇲
 
Crashes issue

U freezes and crashes

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Uforia app off the scre... ⇲
 
UI issue

Difficulty accessing favorite stations

Fix: Make sure you are logged into your account and that your favorite stations are saved correctly. Check the favorites section in the app. OR... ⇲

Multiple steps to access stations

Fix: Create shortcuts or bookmarks for your favorite stations if the app allows it, making it easier to access them quickly. OR Explore the ap... ⇲
 
Bugs issue

Inconsistent playback of new podcast episodes

Fix: Check for updates to the app, as updates often fix bugs related to playback issues. Go to the App Store and see if an update is available.... ⇲
 
Ads issue

Random commercial interruptions

Fix: Look for a premium subscription option that may reduce or eliminate commercial interruptions. OR Try listening to podcasts or stations th... ⇲

Ads cut into music playback

Fix: Consider upgrading to a premium version of the app that may offer an ad-free experience. OR Try to listen to stations or podcasts that ar... ⇲
 
Permissions issue

Requires location permission every time

Fix: Go to Settings > Privacy > Location Services, find Uforia, and set it to 'Always' to prevent it from asking for permission each time. OR... ⇲
 
Settings issue

U does not remember user settings

Fix: Check if you are logged into your account and that your settings are saved. If not, try logging out and back in to refresh your account sett... ⇲

U does not resume last station automatically

Fix: Check the app settings for an option to resume playback from the last station. If not available, consider making a habit of manually selecti... ⇲
 
Search issue

No search bar for easy navigation

Fix: Explore the app's menu or settings to see if there is a hidden search feature or a way to access stations more easily. OR Use the app's c... ⇲
 
Customization issue

Inability to filter unplayed podcasts

Fix: Check if the app has a filter or sorting option in the podcast section to show only unplayed episodes. If not, consider using a different po... ⇲
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 what users are saying
Good experience
92.5%

Bad experience
4.6%

Neutral
2.9%

~ from our NLP analysis of 20,692 combined software ratings.

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 Private Data U collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics