fix problems on Downtok [iphone]

—— Run into issues on Downtok? Get help pending when official support gets back to you!

Downtok - TikTok Video Saver

Info:

company: Mattebot, LLC

: https://downtok.app

: downtok.app

Chat with our AI-based Downtok Support

🛠️ Common Downtok Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Downtok doesn’t work

Fix: 1. Restart the App: Close the Downtok app completely by swiping it away from the app switcher. Then, reopen the app to see if it functions p... ⇲

trying to charge double

Fix: 1. Check Subscription Status: Go to Settings > [Your Name] > Subscriptions on your iPhone. Look for Downtok and check if you have multiple s... ⇲

Bugs issue

error message when pasting link

Fix: 1. Check the Link Format: Ensure that the link you are trying to paste is a valid TikTok video link. It should start with 'https://www.tikto... ⇲

error pop up message

Fix: 1. Note the Error Message: Take a screenshot of the error message for reference. 2. Restart the App: Close and reopen Downtok to see if the... ⇲

Loading issue

not loading videos

Fix: 1. Check Internet Connection: Ensure that your device is connected to a stable Wi-Fi or cellular network. Try loading other apps or websites... ⇲

Slow issue

taking forever to load

Fix: 1. Check Your Internet Speed: Use a speed test app to check your internet connection. If it’s slow, try switching to a different Wi-Fi netwo... ⇲

Freezing issue

Downtok freezes

Fix: 1. Force Close the App: Double-tap the home button (or swipe up from the bottom of the screen on newer models) to view open apps. Swipe up o... ⇲

Security issue

scam accusations

Fix: 1. Verify App Legitimacy: Research the app online to see if there are credible reviews or articles discussing its legitimacy. 2. Use Altern... ⇲

Payments issue

no refund available

Fix: 1. Review App Store Policies: Familiarize yourself with Apple’s refund policy for apps. You can request a refund through the App Store if yo... ⇲

Support issue

no contact info

Fix: 1. Check App Store Listing: Sometimes, contact information is listed in the app description on the App Store. Look for a support link or ema... ⇲