fix problems on Air1 [iphone]

—— Run into issues on Air1? Get help pending when official support gets back to you!

Air1

Info:

company: Educational Media Foundation

: https://www.air1.com/about/contact/

: www.air1.com

Chat with our AI-based Air1 Support

🛠️ Common Air1 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Air1 crashes on startup

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open apps... ⇲

current song doesn't update

Fix: 1. Check your internet connection: Ensure that your iPhone is connected to Wi-Fi or has a strong cellular signal. A weak connection can prev... ⇲

Updates issue

verse of the day not updating

Fix: 1. Check for updates: Ensure that the app is updated to the latest version as updates may fix bugs related to the verse of the day feature.... ⇲

Air1 shows previous song instead of current

Fix: 1. Refresh the app: Close the app and reopen it to refresh the song information. 2. Check your internet connection: Ensure you have a stable... ⇲

verse of the day stuck on previous date

Fix: 1. Restart the app: Close and reopen the app to refresh the content and see if the verse updates. 2. Check your date and time settings: Go t... ⇲

Freezing issue

Air1 freezes occasionally

Fix: 1. Close background apps: Double-click the Home button (or swipe up from the bottom of the screen) and swipe up on any apps you are not usin... ⇲

Audio issue

music inexplicably turns off

Fix: 1. Check battery saver settings: If your iPhone is in Low Power Mode, it may restrict background activity. Go to Settings > Battery and turn... ⇲

lyrics not available

Fix: 1. Check for updates: Ensure that the app is updated to the latest version, as updates may include fixes for the lyrics feature. 2. Restart... ⇲

DJs talk too long

Fix: 1. Use the skip feature: If available, use the skip or fast-forward feature to bypass long DJ segments. 2. Check for alternative programming... ⇲

Network issue

programming is not in real time

Fix: 1. Check your internet connection: A slow or unstable connection can cause delays in streaming. Ensure you are connected to a reliable Wi-Fi... ⇲

Air1 requires internet connection to function

Fix: 1. Use offline features: If the app has any offline features, ensure you download content while connected to the internet for later use. 2.... ⇲

Screen issue

ghost screen issue

Fix: 1. Restart the app: Close the app completely and reopen it to see if the ghost screen issue resolves itself. 2. Update the app: Check for up... ⇲

Air1 displays black screen on older OS

Fix: 1. Update your iPhone: If possible, update your iPhone to the latest iOS version that is compatible with your device. This can resolve compa... ⇲

Compatibility issue

no CarPlay support

Fix: 1. Use Bluetooth: Connect your iPhone to your car via Bluetooth to stream music instead of using CarPlay. 2. Check for updates: Ensure that... ⇲

Customization issue

timer feature not available

Fix: 1. Use the Clock app: Set a timer using the built-in Clock app on your iPhone to manage your listening time. 2. Check for updates: Ensure th... ⇲