fix problems on Hero [iphone]

—— Run into issues on Hero ? Get help pending when official support gets back to you!

Hero by SchoolMint

Info:

company: SchoolMint

: https://schoolmint6.zendesk.com/hc/en-us/categories/360001578011-Hero-Support

: herok12.com

Chat with our AI-based Hero Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Unable to log in

Fix: 1. Check your internet connection to ensure you have a stable connection. 2. Verify that you are entering the correct username and password.... »»

App freezes on login screen

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the Hero app off the screen. 2. Restart your iPhone by holdin... »»

Network issue

Bluetooth connection issues

Fix: 1. Ensure Bluetooth is enabled on your iPhone by going to Settings > Bluetooth. 2. Check if the device you are trying to connect to is power... »»

Bugs issue

Cannot add spaces in notes

Fix: 1. Check if your keyboard settings are correct by going to Settings > General > Keyboard. Ensure that 'Smart Punctuation' is turned off. 2.... »»

Inaccurate time submission for behaviors

Fix: 1. Check your iPhone's date and time settings by going to Settings > General > Date & Time. Ensure 'Set Automatically' is enabled. 2. If the... »»

UI issue

Cannot select entire class for points

Fix: 1. Check if there is an update available for the app in the App Store, as this may resolve the issue. 2. Try logging out and logging back in... »»

UI bugs after logging in

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage > Hero by SchoolMint > Offload App. Then reinstall the app. 2. Check... »»

Cannot select actions for students

Fix: 1. Check for any updates available for the Hero app in the App Store and install them. 2. Try logging out and logging back in to refresh you... »»

Installation issue

Infinite loop on app installation

Fix: 1. Ensure you have enough storage space on your iPhone by going to Settings > General > iPhone Storage. If storage is low, delete unnecessar... »»

Daily reinstallation required

Fix: 1. Ensure that your iPhone is running the latest version of iOS by going to Settings > General > Software Update. 2. Check for updates for t... »»

Security issue

Face recognition does not work

Fix: 1. Ensure that your iPhone's camera is functioning properly by testing it in the Camera app. 2. Check if there are any updates available for... »»

Screen issue

App does not rotate to landscape

Fix: 1. Check if the rotation lock is enabled by swiping down from the top right corner to access the Control Center and ensuring the rotation lo... »»

Camera issue

Barcode scanning issues

Fix: 1. Ensure that your iPhone's camera is functioning properly by testing it in the Camera app. 2. Check if there are any updates available for... »»

Password suddenly not recognized

Fix: 1. Use the 'Forgot Password' feature to reset your password. 2. Ensure that you are entering the correct username and password, paying atten... »»

Slow issue

App performance is slow

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage > Hero by SchoolMint > Offload App. Then reinstall the app. 2. Ensure... »»

Support issue

Customer service is unhelpful

Fix: 1. Utilize online resources such as FAQs or user forums related to the Hero app for additional support. 2. Document your issues clearly and... »»