fix problems on Kiwix [iphone]

—— Run into issues on Kiwix? Get help pending when official support gets back to you!

Kiwix

Info:

company: Wikimedia CH

: https://www.kiwix.org/faq/

: www.kiwix.org

Chat with our AI-based Kiwix Support

🛠️ Common Kiwix Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

UI is difficult to navigate

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located. Consider creating a pers... ⇲

Cannot delete files easily

Fix: To delete files, go to the 'Downloads' or 'Library' section, find the file you want to delete, and swipe left on the file name. This should... ⇲

Crashes issue

Crashes while searching

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs. Go to the App Store, search for Kiwix, and check for updat... ⇲

Video issue

Videos cannot be played in fullscreen

Fix: Check if there is a fullscreen option in the video player interface. Sometimes, it may be represented by an icon that looks like a square or... ⇲

Cannot seek specific parts in videos

Fix: Try using the video player controls to pause and drag the progress bar. If this does not work, check if the video format is compatible with... ⇲

Search issue

Search yields no results for Chinese entries

Fix: Ensure that you are using the correct search terms in Chinese characters. Sometimes, using simplified versus traditional characters can yiel... ⇲

Content issue

Limited article coverage

Fix: Explore the settings to see if there are options to download additional content or articles. Some apps allow users to expand their library b... ⇲

Inappropriate content in .zim files

Fix: Review the content before downloading. If you find inappropriate content, avoid downloading those specific .zim files and look for alternati... ⇲

Downloads issue

Cannot download specific articles

Fix: Check if the articles you want to download are available in the app's library. Sometimes, articles may be restricted or not included in the... ⇲

Cannot pause downloads

Fix: Check the download manager within the app to see if there is a pause option available. Sometimes, this feature is hidden in a menu or settin... ⇲

Cannot download books into ePub reader

Fix: Check if the app supports exporting files in ePub format. If not, consider converting the downloaded files using an online converter before... ⇲

Difficult to find download options

Fix: Explore the app's main menu thoroughly. Look for sections labeled 'Downloads', 'Library', or 'Content' where download options are typically... ⇲

Freezing issue

Large downloads freeze permanently

Fix: Try downloading smaller files or articles instead of large ones. This can help determine if the issue is related to file size. OR Ensure... ⇲

Bugs issue

Bug stops downloads at 100%

Fix: Try restarting the app after the download reaches 100%. Sometimes, the app needs to refresh to recognize that the download is complete. OR... ⇲

UI issue

White text on white background in Wikivoyage

Fix: Check the app's settings for a theme or color adjustment option. Switching to a dark mode or changing the background color can resolve visib... ⇲

Customization issue

Limited options for sharing text

Fix: Check if the app has a built-in sharing feature. This is often found in the options menu or by long-pressing the text you want to share. O... ⇲

No easy way to create custom files

Fix: Explore the app's settings to see if there is an option for creating custom files or collections. Some apps allow users to create folders or... ⇲