fix problems on Synology LiveCam [iphone]

—— Run into issues on Synology LiveCam? Get help pending when official support gets back to you!

Synology LiveCam

Info:

company: Synology Inc.

: https://myds.synology.com/support/support_form.php?lang=enu

: www.synology.com

Chat with our AI-based Synology LiveCam Support

🛠️ Common Synology LiveCam Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot record while connected to surveillance server via quickconnect relay

Fix: Try switching from QuickConnect to a direct connection to your Synology NAS. To do this, go to the Synology LiveCam app settings, select 'Co... ⇲

Camera focus cannot be manually controlled

Fix: Check if your camera settings allow for manual focus. Open the Synology LiveCam app, go to the camera settings, and look for a focus option.... ⇲

Camera issue

ISO control and autoISO adjustments are limited

Fix: Explore the camera settings within the Synology LiveCam app to see if there are any options for adjusting ISO settings. If not, consider usi... ⇲

No landscape recording and playback

Fix: Check if there are any settings within the app that allow you to switch to landscape mode. If not, consider using the camera's native app fo... ⇲

Compatibility issue

Synology LiveCam stopped working with iOS 14.2 beta

Fix: If you are using the beta version of iOS, consider downgrading to the latest stable release of iOS. This can often resolve compatibility iss... ⇲

Crashes issue

Random crashes occur daily

Fix: Ensure that your app is updated to the latest version. Go to the App Store, check for updates, and install any available updates for Synolog... ⇲

Network issue

Synology LiveCam does not connect to NAS

Fix: Verify your network connection. Ensure that your iPhone is connected to the same network as your Synology NAS. If using Wi-Fi, try switching... ⇲

Permissions issue

Requires additional camera license for app usage

Fix: Review your current licenses on the Synology NAS. Go to the Package Center, check the installed packages, and see if you need to purchase ad... ⇲

Only admin accounts can use the app

Fix: If you need to use the app with a non-admin account, log in to your Synology NAS and create a new user account with the necessary permission... ⇲

Settings issue

LED control for dark environments is not accessible

Fix: Check if your camera has a built-in LED control feature. If it does, access the camera settings through the native app to adjust LED setting... ⇲

Support issue

Help file does not mention admin requirement

Fix: Check the official Synology documentation online for any updates or additional information regarding user permissions for the LiveCam app. S... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

60.5%

Good experience

36.8%

Neutral

2.6%

~ from our NLP analysis of 38 combined software ratings.

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Private Data Synology LiveCam collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics