—— Run into issues on Brainfuse? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Try logging out of the app and then logging back in. This can refresh your session data and may resolve the issue. To log out, go to the set... ⇲
Fix: Ensure that you have a stable internet connection. A weak connection can prevent the whiteboard from loading. Try switching between Wi-Fi an... ⇲
Fix: Close any other apps running in the background to free up system resources. Double-tap the home button (or swipe up from the bottom on newer... ⇲
Fix: Try reaching out to multiple tutors at once if the app allows it. This increases your chances of getting a quicker response from at least on... ⇲
Fix: Use the search feature in the app to filter tutors by language. If Spanish tutors are not listed, consider reaching out to the support secti... ⇲
Fix: Review the app's help or FAQ section for any documented policies regarding tutor availability and response times. This can provide clarity o... ⇲
Fix: Plan your tutoring sessions in advance and book them during the available hours. This can help ensure you get the help you need when you nee... ⇲
Fix: Be proactive in your communication by sending reminders to tutors if they haven't responded within a reasonable timeframe. OR Try to sche... ⇲
Fix: Force close the app and reopen it. To do this, double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe up on the... ⇲
Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if that resolves the... ⇲
Fix: Check for any available updates for both the app and your iPad's operating system. Go to the App Store for the app and Settings > General >... ⇲
Fix: Familiarize yourself with the app's layout by exploring all the menus and options. Sometimes, understanding the navigation can improve your... ⇲
Fix: Take time to explore the app's features and settings. Familiarizing yourself with the layout can improve your overall experience. OR Look... ⇲
Fix: Restart your iPhone to clear any temporary glitches that may be causing the app to crash during login. OR Check for app updates in the Ap... ⇲
Fix: Check if the whiteboard feature is available in the desktop version of the app. If so, consider using that version for sessions requiring a... ⇲