fix problems on PETKIT [iphone]

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—— Run into issues on PETKIT? Get help pending when official support gets back to you!

PETKIT
Info:
company: Petkit Smart Technology Limited
: https://www.petkit.com
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Localization issue

English localization is poor

Fix: Change the language settings on your iPhone to see if it improves the localization. Go to Settings > General > Language & Region, and set th... ⇲
 
Notifications issue

Notifications for waste bin full do not work

Fix: Check the notification settings for the PETKIT app on your iPhone. Go to Settings > Notifications > PETKIT and ensure that notifications are... ⇲

Inconsistent notifications for feeder

Fix: Check the app's notification settings specifically for the feeder. Go to the feeder settings within the app and ensure that notifications ar... ⇲

Irrelevant notifications clutter the app

Fix: Go to the app's notification settings and customize which notifications you want to receive. Disable any that are not relevant to you. OR... ⇲
 
Settings issue

PETKIT does not retain settings

Fix: Ensure that you are saving your settings before exiting the app. Look for a 'Save' button or similar option after making changes to settings... ⇲

Cannot alter device time zone

Fix: Check if the app has a time zone setting in the device settings section. If available, adjust it to your local time zone. OR Manually adj... ⇲

PETKIT does not allow precise portion control

Fix: Use a measuring cup to manually measure out portions for your pet until the app allows for more precise control in future updates. OR Che... ⇲

Limited options for feeding schedule adjustments

Fix: Use a manual feeding schedule in conjunction with the app until more options are available in future updates. OR Check for any firmware u... ⇲
 
UI issue

PETKIT interface is confusing

Fix: Familiarize yourself with the app by exploring each section. Take notes on where specific features are located to help navigate more easily... ⇲

Difficult to navigate and find important information

Fix: Create a list of the most important features you use and their locations within the app. This can serve as a quick reference guide. OR Us... ⇲

Poor information architecture

Fix: Take time to explore the app thoroughly to understand its layout. Familiarizing yourself with the structure can help improve navigation. O... ⇲

PETKIT lacks user-friendly design

Fix: Provide feedback through the app's feedback option to suggest improvements for user-friendliness. OR Look for online forums or communitie... ⇲
 
Customization issue

PETKIT has unnecessary features

Fix: Focus on using only the features that are essential for your needs. You can ignore or avoid using the unnecessary features to streamline you... ⇲
 
Network issue

Difficult to connect devices to WiFi

Fix: Ensure that your WiFi network is functioning properly and that your iPhone is connected to the same network. Restart your router if necessar... ⇲
 
Crashes issue

PETKIT freezes or crashes

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the PETKIT app off the scre... ⇲
 
Account issue

User account issues after logging out

Fix: Try logging back into your account using the same credentials. Ensure that you are entering the correct email and password. OR Clear the... ⇲
 
Privacy issue

PETKIT requires unnecessary personal information for use

Fix: Review the app's privacy policy to understand why certain information is required. If you are uncomfortable, consider using the app with min... ⇲
 
Bugs issue

Inconsistent weight detection for pets

Fix: Ensure that your pet is positioned correctly on the scale according to the manufacturer's instructions. This can help improve weight detecti... ⇲
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 what users are saying
Good experience
83.6%

Bad experience
12.8%

Neutral
3.6%

~ from our NLP analysis of 6,721 combined software ratings.

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 Private Data PETKIT collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics