fix problems on Global YO [iphone]

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—— Run into issues on Global YO? Get help pending when official support gets back to you!

Global YO: eSIM+ & Travel Data
Info:
company: YOVERSE Inc.
: https://yotelco.zendesk.com/hc/en-us
Chat with our AI-based Global YO Support
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Support issue

Poor customer support response times

Fix: 1. Use in-app support: If available, use the in-app support feature to submit your queries. This may provide a quicker response than email o... ⇲

Inability to attach files in support chat

Fix: 1. Use alternative communication methods: If you cannot attach files in the app, consider using email or another messaging platform to send... ⇲
 
Account issue

Difficulties with eSIM activation

Fix: 1. Follow the activation guide: Ensure you are following the specific activation steps provided by the app. This usually involves scanning a... ⇲

Carrier locking issues

Fix: 1. Check your carrier settings: Go to Settings > General > About and check if there are any carrier settings updates available. If so, insta... ⇲
 
UI issue

Global YO interface is confusing

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout. Look for a tutorial or help section... ⇲

Unpleasant app experience

Fix: 1. Provide feedback: Use any available feedback option within the app to report your experience. This can help improve future updates. OR... ⇲
 
Features issue

Limited functionality for calls and texts

Fix: 1. Use alternative apps: If the app does not support calls and texts adequately, consider using other apps like WhatsApp or Skype for commun... ⇲
 
Payments issue

Refund process is complicated

Fix: 1. Review the refund policy: Carefully read the app's refund policy, usually found in the settings or help section, to understand the steps... ⇲
 
Network issue

Inconsistent service across different countries

Fix: 1. Research local network providers: Before traveling, research which local network providers offer the best service in your destination cou... ⇲

Limited options for local network providers

Fix: 1. Research local providers: Before traveling, research which local providers are available in your destination and consider switching to on... ⇲
 
Crashes issue

Global YO crashes or freezes

Fix: 1. Update the app: Ensure you are using the latest version of the app. Go to the App Store, search for the app, and update if necessary. O... ⇲
 
Compatibility issue

Lack of support for multiple devices

Fix: 1. Use a single device: If possible, limit your usage to one device that supports the app to avoid compatibility issues. OR 2. Check for... ⇲
 
Settings issue

Inability to track data usage accurately

Fix: 1. Use built-in iPhone data tracking: Go to Settings > Cellular and scroll down to see your data usage for the current period. This can help... ⇲
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 what users are saying
Good experience
88.7%

Bad experience
9.2%

Neutral
2.1%

~ from our NLP analysis of 382 combined software ratings.

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USIMS eSIM - Travel & Internet

 Private Data Global YO collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics

  Cost of Subscriptions
  1. $4.99 YO.io credit: $4.99 $4.99 to call any number, anywhere
  2. $9.99 YO.io credits: $9.99 $9.99 to call any number, anywhere
  3. $14.99 YO.io credits: $14.99 $14.99 to call any number, anywhere