fix problems on Samsara Driver [iphone]

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—— Run into issues on Samsara Driver? Get help pending when official support gets back to you!

Samsara Driver
Info:
company: Samsara Networks, Inc.
: http://www.samsara.com/support
: www.samsara.com
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Bugs issue

Issues with split breaks

Fix: Review the app's user manual or help section for guidance on how to properly log split breaks. Make sure you are following the correct proce... ⇲

Automatic duty status change with truck movement

Fix: Disable automatic duty status changes in the app settings. Navigate to Settings > Duty Status and turn off any options related to automatic... ⇲

Samsara Driver does not recognize exemptions

Fix: Review the exemption settings in the app to ensure they are correctly configured. Go to Settings > Exemptions and verify that your exemption... ⇲

Inconsistent flagging functionality

Fix: Check for any updates to the app that may address flagging issues. Go to the App Store and see if an update is available for download. OR... ⇲

Samsara Driver puts users back on duty without reason

Fix: Check the app settings to ensure that automatic duty status changes are disabled. Go to Settings > Duty Status and adjust accordingly. OR... ⇲

Samsara Driver has bugs affecting personal conveyance mode

Fix: Update the app to the latest version, as updates often fix bugs related to specific functionalities like personal conveyance mode. OR Kee... ⇲

Driving directions are not truck-friendly

Fix: Use a dedicated truck navigation app in conjunction with Samsara Driver for more accurate truck-friendly routes. OR Review the route opti... ⇲
 
Notifications issue

Violation alerts are insufficient

Fix: Check the alert settings in the app. Go to Settings > Notifications and ensure that all relevant alerts are enabled and set to your preferre... ⇲

Notification sound is startling

Fix: Change the notification sound in the app settings. Go to Settings > Notifications and select a less jarring sound for alerts. OR Adjust y... ⇲

Samsara Driver prompts for status change too frequently

Fix: Adjust the frequency of status change prompts in the app settings. Look for options related to notifications or prompts and modify them to r... ⇲

Samsara Driver does not notify users of status changes after vehicle shutdown

Fix: Check the app's notification settings to ensure that alerts for status changes are enabled. Go to Settings > Notifications and adjust accord... ⇲
 
Login issue

Samsara Driver logs out while driving

Fix: Ensure that your iPhone's battery settings are not set to restrict background app activity. Go to Settings > Battery and check if Low Power... ⇲
 
UI issue

Inability to zoom in on logs

Fix: Use pinch-to-zoom gestures on the log screen. If this does not work, check if there are any settings in the app that allow for adjusting the... ⇲

Safety scoring is unclear

Fix: Review the safety scoring criteria in the app's help section or user manual to understand how scores are calculated and what factors are con... ⇲

Samsara Driver does not show exact end times for sleeper mode

Fix: Manually record your start and end times for sleeper mode in a separate log until the app can display this information accurately. OR Che... ⇲

Samsara Driver does not allow easy editing of logs

Fix: Familiarize yourself with the log editing features in the app. Check the help section for guidance on how to edit logs effectively. OR Ke... ⇲
 
Uploads issue

Samsara Driver does not save inspection photos

Fix: Ensure that the app has permission to access your photos. Go to Settings > Privacy > Photos and check if Samsara Driver is allowed to access... ⇲
 
Messages issue

Messaging system does not allow clearing old dispatches

Fix: Check if there is an option in the messaging settings to archive or delete old messages. Navigate to the messaging section and look for such... ⇲
 
Support issue

Customer service lacks knowledge about the app

Fix: Utilize the app's help section or user manual for troubleshooting tips and guidance instead of relying on customer service. OR Join onlin... ⇲
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 what users are saying
Good experience
93.8%

Bad experience
3.8%

Neutral
2.4%

~ from our NLP analysis of 6,807 combined software ratings.

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 Private Data Samsara Driver collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics