fix problems on MyUsage [iphone]

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MyUsage Mobile
Info:
company: Exceleron Software
: https://www.myusage.com/default.cfm?appTransition=Mobile
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Payments issue

Confusing payment terminology

Fix: Create a personal glossary of terms used in the app. Write down the terms that confuse you along with their definitions based on your unders... ⇲

Payment option redirects to website

Fix: If the app redirects you to a website for payments, bookmark the payment page in your browser for easier access in the future. This can save... ⇲

Recurring balance issues

Fix: Monitor your account regularly to track your balance. If you notice discrepancies, take screenshots of your balance and transaction history... ⇲

Inconsistent payment confirmation

Fix: After making a payment, check your email for a confirmation message. If you do not receive one, take a screenshot of the payment confirmatio... ⇲

Overcharging complaints

Fix: Keep detailed records of your transactions, including dates and amounts. If you notice an overcharge, you can use this information to addres... ⇲

Inability to pay as prepaid account holder

Fix: Check the app's payment options to see if there is a specific section for prepaid accounts. Sometimes, these options are separated from regu... ⇲
 
Settings issue

Lack of usage trend filtering

Fix: Check if the app has any settings or filters in the usage section. Sometimes, options to filter data are hidden in menus or settings. Explor... ⇲

Limited historical usage data

Fix: Check if the app allows you to download or export your usage data. If it does, you can save this data periodically to keep a record of your... ⇲
 
Notifications issue

Push notification setup error

Fix: Go to your iPhone's Settings, then Notifications, and find MyUsage Mobile. Ensure that notifications are enabled and that the alert style is... ⇲
 
UI issue

No clear bill due date

Fix: Check the billing section of the app thoroughly. Sometimes, due dates are listed under account settings or payment history. If you find it,... ⇲

Navigation is confusing

Fix: Familiarize yourself with the app's layout by spending some time exploring each section. Take notes on where key features are located to hel... ⇲

No total amount displayed

Fix: Check the settings or preferences in the app to see if there is an option to display the total amount due. Sometimes, this feature can be to... ⇲
 
Freezing issue

MyUsage freezes during payment

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes. Go to the App Store, search for MyUsage Mobile, a... ⇲
 
Support issue

Limited customer support contact options

Fix: Check the app for any help or support sections that may provide FAQs or troubleshooting tips. This can often resolve common issues without n... ⇲
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 what users are saying
Good experience
92.8%

Bad experience
4.1%

Neutral
3.1%

~ from our NLP analysis of 14,147 combined software ratings.

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 Private Data MyUsage collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics