fix problems on Sony LIV [iphone]

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—— Run into issues on Sony LIV? Get help pending when official support gets back to you!

Sony LIV
Info:
company: Culver Max Entertainment Private Limited (IN)
: https://www.sonyliv.com/contact-us
Chat with our AI-based Sony LIV Support
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Loading issue

Long buffering times

Fix: Clear the app's cache. Go to your iPhone settings, find the Sony LIV app, and select 'Clear Cache' if the option is available. This can help... ⇲
 
Video issue

Inconsistent video resolution

Fix: Check your internet speed and stability. If your connection fluctuates, it can cause the app to adjust the video quality automatically. Ensu... ⇲

Casting issues

Fix: Ensure that both your iPhone and the casting device (like Chromecast or smart TV) are connected to the same Wi-Fi network. This is crucial f... ⇲

No 4K support

Fix: Check if your device supports 4K streaming. If your iPhone or TV does not support 4K, you will not be able to view content in that resolutio... ⇲
 
Support issue

No customer service support

Fix: Utilize the app's FAQ or help section. Many common issues are addressed there, and you may find a solution without needing direct support.... ⇲
 
Content issue

Delayed content availability

Fix: Keep an eye on the app's update notifications or social media channels for announcements regarding new content releases. This can help you s... ⇲

Inability to watch live sports

Fix: Check the app's schedule for live sports events. Sometimes, live sports may only be available during specific times or may require a separat... ⇲
 
Compatibility issue

Sony LIV not available on Roku or Samsung TV

Fix: Use screen mirroring or casting from your iPhone to your TV. Ensure both devices are connected to the same Wi-Fi network, then use AirPlay o... ⇲
 
Bugs issue

Frequent errors

Fix: Try uninstalling and reinstalling the app. This can help resolve any corrupted files or settings that may be causing errors. OR Check for... ⇲
 
UI issue

User interface not friendly

Fix: Familiarize yourself with the app's layout by exploring different sections. Sometimes, spending a little time navigating can help you unders... ⇲
 
Login issue

Login errors

Fix: Double-check your login credentials. Ensure that you are entering the correct email and password. If you’ve forgotten your password, use the... ⇲
 
Updates issue

Media player needs upgrade

Fix: Check for any available updates for the app in the App Store. Keeping the app updated can improve the media player functionality. OR If t... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
81.0%

Bad experience
16.3%

Neutral
2.8%

~ from our NLP analysis of 289 combined software ratings.

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 Private Data Sony LIV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. LIV Premium: $7.99 1 Month subscription pack which is autorenewa
  2. LIV Premium: $49.99 Yearly autorenewable subscription
  3. WWE Yearly Pack: $3.49 Yearly auto renewable subscription