fix problems on Lorex [iphone]

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Lorex
Info:
company: LOREX TECHNOLOGY INC.
: https://www.lorextechnology.com/support/
: www.lorextechnology.com
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Slow issue

Slow loading speeds

Fix: 1. Clear the app cache by going to your iPhone settings, selecting the Lorex app, and choosing 'Clear Cache' if available. 2. Close any othe... ⇲
 
Network issue

Inconsistent connectivity issues

Fix: 1. Move closer to your Wi-Fi router to improve signal strength. 2. Check for any obstructions between your device and the router that may be... ⇲

Inability to view live feed off Wi-Fi

Fix: 1. Ensure that mobile data is enabled for the Lorex app in your iPhone settings. 2. Check if your camera supports remote viewing over cellul... ⇲
 
Notifications issue

Notifications for non-movement events

Fix: 1. Go to the app settings and adjust the notification settings to filter out non-movement alerts. 2. Check the sensitivity settings for moti... ⇲

Geofencing notifications are unnecessary

Fix: 1. Go to the app settings and disable geofencing notifications if they are not needed. 2. Adjust the geofencing settings to be less sensitiv... ⇲

False positive notifications for motion detection

Fix: 1. Adjust the motion detection sensitivity settings in the camera settings to reduce false positives. 2. Set specific motion detection zones... ⇲

Notifications stop working after updates

Fix: 1. After an update, check the notification settings in the app to ensure they are still enabled. 2. Restart your iPhone to refresh the notif... ⇲
 
Compatibility issue

No iPad version of the app

Fix: 1. Use the iPhone version of the Lorex app on your iPad. It can be run in compatibility mode, though it may not be optimized for the larger... ⇲

Multiple apps required for different camera types

Fix: 1. Check if the Lorex app supports all your camera types. If not, use the specific app for each camera type as needed. 2. Keep all apps upda... ⇲

Limited features compared to NVR interface

Fix: 1. Familiarize yourself with the features available in the app and utilize them to their fullest. 2. Check for updates that may add new feat... ⇲
 
Login issue

Only one device can log in at a time

Fix: 1. Log out of the app on the device that is currently logged in before trying to log in on another device. 2. Use the app on one device at a... ⇲
 
Customization issue

Playback speed options are limited

Fix: 1. Use the standard playback speed for viewing recorded footage. 2. If faster scrubbing is needed, try using the timeline feature to jump to... ⇲

No option for faster video scrubbing

Fix: 1. Use the timeline feature to jump to specific points in the video instead of scrubbing. 2. Check for any updates that may introduce new sc... ⇲
 
Crashes issue

Lorex crashes frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version. 2. Uninstall and reinstall the Lorex app to clear any corrupted data. OR 1. C... ⇲
 
Storage issue

Event deletion does not free up storage

Fix: 1. After deleting events, check the storage settings in the app to see if it reflects the changes. 2. Restart the app to refresh the storage... ⇲
 
Freezing issue

Lorex becomes unresponsive

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. 2. Restart your iPhone to clear any t... ⇲
 
UI issue

Lorex does not scale properly on desktop

Fix: 1. Use the app in full-screen mode on your desktop to improve scaling. 2. Adjust the display settings on your desktop to match the app's req... ⇲

Poor user interface design

Fix: 1. Familiarize yourself with the layout and features of the app to improve navigation. 2. Provide feedback through the app's feedback featur... ⇲
 
Audio issue

Lack of sound recording feature

Fix: 1. Check the camera settings to see if sound recording can be enabled. 2. Use an external recording device if sound is essential for your mo... ⇲
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 what users are saying
Good experience
92.1%

Bad experience
5.4%

Neutral
2.5%

~ from our NLP analysis of 21,509 combined software ratings.

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 Private Data Lorex collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content