fix problems on Journey [iphone]

—— Run into issues on Journey? Get help pending when official support gets back to you!

Journey: Community, Group text

Info:

company: JRNY, Inc.

: https://startyourjourney.io

: startyourjourney.io

Chat with our AI-based Journey Support

🛠️ Common Journey Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Journey freezes while watching stream

Fix: 1. Close other apps: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open apps. S... ⇲

slow loading times

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Journey, and tap on it. If there’s an option to offload the app, do that... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the app: Ensure you are using the latest version of Journey. Go to the App Store, tap on your profile icon, and check for updates.... ⇲

Downloads issue

limited offline functionality

Fix: 1. Download content for offline use: Check if Journey allows you to download specific content for offline access. Look for a download option... ⇲

Support issue

poor customer support

Fix: 1. Utilize in-app help resources: Check if Journey has a help or FAQ section within the app. This can provide immediate answers to common is... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > Journey and ensure that notifications are enabled. Adjust the alert style a... ⇲

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's layout and features. Look for a tutorial or help section that may... ⇲

Customization issue

lack of customization options

Fix: 1. Explore settings: Go to Journey's settings and look for any customization options that may be available. Sometimes, features are hidden i... ⇲

Battery issue

high battery consumption

Fix: 1. Limit background activity: Go to Settings > General > Background App Refresh and turn it off for Journey. This can help reduce battery dr... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check for updates: Ensure your device's operating system is up to date. Go to Settings > General > Software Update and install any availa... ⇲